Jessenia Bauzo
Arverne,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Vision industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
15
15
years of professional experience
Work History
Customer Relations Associate
Luxottica Group, Oakley Vision
10.2015 - Current
- Reports Primarily to: Operations Manager
- Managed over 30 customer calls per day increasing sales by 10%
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Created and maintained detailed database to develop promotional sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Managed timely and effective replacement of damaged or missing products.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information
- Answered product and service questions, suggesting other offerings to attract potential customers
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Activities Coordinator (Seasonal)
Police Athletic League Inc
06.2013 - Current
- Coordinated, planned, developed and implemented activities for 50 designed to enrich lives for children living in shelters.
- Maintained and ordered supplies for activities.
- Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
Assistant Teacher
Blake And Milford Day Care
06.2009 - 06.2013
- Oversaw 20 students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teacher and administrators to enforce school policies and procedures.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Monitored and reported student progress and development, offering mentoring as needed.
- Supported teacher in preparing individualized learning plans for underperforming students.
Human Resources Team Member
Target
11.2008 - 07.2009
- Monitored employee attendance and performance for 10 associates, addressing issues in accordance with company policies and procedures.
- Completed human resource operational requirements by scheduling and assigning employees.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
Education
Associate of Science - Mental Health And Human Services
Kingsborough Community College of The City University of New York
Brooklyn, NY06.2010
Skills
- Research
- Documentation
- Problem Resolution
- Problem-Solving Ability
- Microsoft Word
- Conflict Resolution
- Microsoft Excel
- Critical Thinking
- Report Preparation
- Managing Multiple Tasks
Timeline
Customer Relations Associate
Luxottica Group, Oakley Vision
10.2015 - Current
Activities Coordinator (Seasonal)
Police Athletic League Inc
06.2013 - Current
Assistant Teacher
Blake And Milford Day Care
06.2009 - 06.2013
Human Resources Team Member
Target
11.2008 - 07.2009
Associate of Science - Mental Health And Human Services
Kingsborough Community College of The City University of New York
Similar Profiles
Magdalena KrupaMagdalena Krupa
Operations and Sales Director, Board Member at Vision Express Poland, Essilor Luxottica GroupOperations and Sales Director, Board Member at Vision Express Poland, Essilor Luxottica Group
Jacob SimmonsJacob Simmons
Store Manager at Luxottica Optical - OakleyStore Manager at Luxottica Optical - Oakley
Aditya JoshiAditya Joshi
Supplier Quality Engineer at Oakley Inc. – Essilor LuxotticaSupplier Quality Engineer at Oakley Inc. – Essilor Luxottica
Justin CollinsJustin Collins
Seasonal City Park Worker at New York City Parks DepartmentSeasonal City Park Worker at New York City Parks Department
Zhi Jie ChenZhi Jie Chen
Film and Media Composer at FreelanceFilm and Media Composer at Freelance