Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessenia Castro

22 Columbus Cir,CT

Summary

Dynamic customer service professional with experience at Stella Auto Sales, excelling in CRM software utilization and appointment setting. Proven track record in enhancing customer satisfaction through effective communication and active listening. Adept at multitasking and performance tracking, consistently optimizing team resources to achieve goals and improve service quality.

Overview

9
9
years of professional experience

Work History

BDC Representative

Stella Auto Sales
07.2024 - 08.2025
  • Handled inbound and outbound customer calls to address inquiries and resolve issues.
  • Assisted in scheduling appointments, ensuring efficient use of team resources.
  • Managed customer database using CRM software to track interactions and enhance service quality.
  • Collaborated with sales team to facilitate lead generation and follow-up processes.

MTA Customer Service Representative

MTA Metro-North Railroad
03.2023 - 05.2024
  • Assisted customers with inquiries and resolved issues efficiently.
  • Learned product features and benefits to provide accurate information.
  • Handled customer transactions using point-of-sale systems accurately.
  • Maintained a clean and organized workspace to enhance customer experience.
  • Adapted quickly to new tools and procedures for effective support.
  • Developed strong communication skills through daily customer engagement.

Medical Assistant

Regent Care Center
01.2017 - 11.2022
  • Assisted in patient intake, ensuring accurate collection of medical histories and insurance information.
  • Administered medications and vaccinations under physician supervision, adhering to safety protocols.
  • Managed scheduling of patient appointments, optimizing clinic workflow and reducing wait times.
  • Conducted routine laboratory tests and maintained accurate records for quality assurance.

Education

High School Diploma -

Lincoln M Alexander
Toronto, ON
06-2005

Skills

  • CRM software
  • Goal oriented
  • Performance tracking
  • Appointment setting
  • Follow-up calls
  • Time management
  • Multitasking
  • Excellent communication
  • Customer satisfaction
  • Active listening

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

BDC Representative

Stella Auto Sales
07.2024 - 08.2025

MTA Customer Service Representative

MTA Metro-North Railroad
03.2023 - 05.2024

Medical Assistant

Regent Care Center
01.2017 - 11.2022

High School Diploma -

Lincoln M Alexander

Similar Profiles

CREATE PROFILE