Jessenia Cervantes
Assistant Manager
Beltsville,MD
Summary
Versatile Assistant General Manager with 3 years of experience, worked for the Company for over 18 years. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges. Adaptable in changing environments with strategic decision-making skills. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges. Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
18
18
years of professional experience
Work History
Assistant General Manager
Noodles And Company
11.2019 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Shift Manager
Noodles And Company
12.2008 - 10.2019
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Scheduled staff to establish adequate coverage during peak business hours.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
Restaurant Team Member
Lebanese Taverna
07.2007 - 12.2010
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Cultivated warm relationships with regular customers.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
Restaurant Team Member
Noodles And Company
09.2005 - 09.2008
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Cultivated warm relationships with regular customers.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used proper techniques to prepare food and ingredients.
- Prepared food orders, cooking on grill and operating fry station.
Education
Bachelor - Informática
02.2003
Skills
- Aloha POS
- Business Operations Knowledge
- Team Leadership Expertise
- Strategic Planning Skill
- Budget Controls
- Corrective Actions
- Employee Discipline
- Sales Coaching
- Sales Forecasting
- Food Safety and Sanitation
- Inventory Control
- Profit and Loss Control
- Cash Register Operations
- Training and Development
- Brand Standards Audits
- Inventory Tracking and Management
Languages
Spanish
Native or Bilingual
Timeline
Assistant General Manager - Noodles And Company
11.2019 - Current
Shift Manager - Noodles And Company
12.2008 - 10.2019
Restaurant Team Member - Lebanese Taverna
07.2007 - 12.2010
Restaurant Team Member - Noodles And Company
09.2005 - 09.2008
Sudamerica - Bachelor , Informática
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