Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Jessenia Cisneros

Houston,TX

Summary

Detail oriented individual who has a track record of resourcefulness and dependability. Committed Warehouse worker accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities. Diligent Warehouse Associate offering 4 years of comprehensive industry experience. Adept at unloading trucks, shipping and receiving and order picking and packing.Adaptable with good planning and problem-solving abilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Freight Team Associate

Academy Sports and Outdoors
01.2022 - Current
  • Scanned items on arrival and departure to create accurate tracking records with RF scanners .
  • Operated pallet jacks and forklifts to move freight and load trucks.
  • Maintained clean, orderly work environment free of hazards.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Streamlined order fulfillment processes by implementing efficient picking and packing techniques for online shoppers
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Printed labels, packaged boxes, and loaded into containers for overstock items for an easier find
  • Took on extra hours and shifts during busy periods during heavy truckloads coming into store
  • Picked and packed order items in fulfillment department when needed.
  • Stocked designated items on shelves, end caps and displays.
  • Labeled products, rotated merchandise on shelves to match planogram images and instructions for appealing display with accurate promotional sales
  • Completed inventory accounts to keep records current and promote accurate stores inventory count
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Team Associate

Academy Sports and Outdoors
11.2021 - 01.2022
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Collaborated with cross-functional teams to complete projects on time and under budget.
  • Promoted a positive working environment through effective conflict resolution strategies and open lines of communication among team members.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Assisted customers in selecting merchandise best suited to needs.
  • Monitored and verified merchandise for proper prices and labels.

Customer Sales Support

McCoys Building Supply
05.2021 - 10.2021
  • Helped customers with sales issues like inventory and shipping inquiries
  • Prepared cost estimates by studying customers building projects and consulting with project managers
  • Worked with vendors and support staff to resolve a variety of issues for projects to further building process
  • Customer complaint were document through me and resolved with its corrective action needed
  • In charge of scheduling loads of material needed as customer requested best fit between stores delivery availability and clients project build
  • Handled will call for material needed which the need to form a strong sales to buyer relationship
  • Kept constant contact with customer and vendors to assure material was receive/ordered correctly
  • Provided exceptional after-sales support, addressing customer inquiries promptly to ensure satisfaction and maintain brand reputation.
  • Increased customer satisfaction by addressing and resolving issues promptly and professionally.
  • Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.

Cashier

McCoys Building Supply
09.2020 - 05.2021
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Contributed to clean and safe shopping environment, performed regular sanitation of store

Cashier

Value Village Thrift Stores
09.2019 - 05.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise throughout whole store
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Skills

  • Bilingual
  • Time management
  • Shipping and receiving
  • Zoning and stocking
  • Warehouse Safety
  • Attention to Detail
  • Warehouse Organization
  • Order Fulfillment
  • Basic Mathematics
  • Assembly and production
  • Stock control
  • Inventory organization
  • Logistics
  • Freight Processing

Certification

Posses National OSHA Foundation certification (Fire watch)

Posses TWIC card

Timeline

Freight Team Associate

Academy Sports and Outdoors
01.2022 - Current

Team Associate

Academy Sports and Outdoors
11.2021 - 01.2022

Customer Sales Support

McCoys Building Supply
05.2021 - 10.2021

Cashier

McCoys Building Supply
09.2020 - 05.2021

Cashier

Value Village Thrift Stores
09.2019 - 05.2020

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Jessenia Cisneros