Jessenia Echevarria
Springfield,MA
Summary
Accomplished District Sales Manager at OSL Retail Services, adept in sales training and team leadership. Excelled in surpassing sales targets through strategic planning and fostering a high-performance culture. Skilled in recruitment and employee development, significantly enhancing team capabilities and customer satisfaction. Demonstrates exceptional problem-solving and organizational skills, contributing to substantial company growth.
Overview
17
17
years of professional experience
Work History
District Sales Manager
OSL Retail Services
10.2021 - 11.2024
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
- Recognized potential talent within the team members early on; mentored them into higher positions in the organization over time.
- Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
General Store Manager
T-Mobile
10.2019 - 10.2021
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
- Approved regular payroll submissions for employees.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager
Dunkin’ Donuts
06.2007 - 10.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
Associate of Arts - Business Accountancy
Springfield Community College
Springfield, MA06-2015
Skills
- Recruitment and hiring
- Sales training
- Inventory management
- Employee training
- Goals and performance
- Customer service
- Problem-solving
- Time management
- Organizational skills
- Team motivation
- Goal setting and achievement
- Multitasking and organization
- Friendly and positive
- Team leadership
- Work Planning and Prioritization
Accomplishments
- Rank Top 10 highest store revenue for T-Mobile on 2020.
- Elevated employee engagement by 30% throughout regular feedback sections and team building activities.
- Increased team productivity by 25%, reduce operational cost by 15% through budget optimization. Improve employee retention rate by 30% by implementing new employee development programs.
- Supervised team of 30 staff members.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
District Sales Manager
OSL Retail Services
10.2021 - 11.2024
General Store Manager
T-Mobile
10.2019 - 10.2021
Store Manager
Dunkin’ Donuts
06.2007 - 10.2019
Associate of Arts - Business Accountancy
Springfield Community College
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