Jessenia Enriquez
Brooklyn
Summary
Dynamic Dental Assistant with proven expertise at Ezra Medical Center, excelling in patient care and education. Skilled in digital radiography and infection control, I enhance patient experiences through strong communication and teamwork. Recognized for improving patient satisfaction and streamlining appointment scheduling, I am dedicated to promoting optimal oral health outcomes.
Professional dental care provider with strong background in clinical support and patient care. Known for excellent communication, patient management, and technical assistance during procedures. Dependable team player with focus on achieving positive outcomes and adapting to changing environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Assistant
Ezra Medical Center
11.2021 - Current
- Assisted in patient preparation for dental procedures, ensuring comfort and understanding of treatment plans.
- Sterilized dental instruments and maintained cleanliness in treatment areas to adhere to safety protocols.
- Supported dentists during examinations by providing necessary tools and materials promptly.
- Educated patients on oral hygiene practices and post-treatment care to promote better health outcomes.
- Assisted in patient management and comfort during dental procedures.
- Collaborated with dentists to ensure seamless workflow during patient treatments.
- Implemented infection control protocols to maintain a safe clinical environment.
- Trained new staff on office procedures, equipment usage, and patient interaction techniques.
- Educated parents on preventative measures such as proper brushing techniques, flossing habits, and nutritional choices that contribute positively to their child''s oral health.
- Maintained a clean, safe environment in the treatment rooms, adhering to stringent sterilization protocols.
- Improved patient comfort by providing educational materials and addressing their concerns regarding dental procedures.
- Contributed to practice growth by delivering exceptional customer service, resulting in increased patient satisfaction and referrals.
- Prepared treatment rooms efficiently before each procedure, setting up instruments and equipment as needed.
- Collaborated with dental team members for seamless coordination of care for pediatric patients.
- Utilized digital radiography equipment to capture high-quality diagnostic images, aiding in accurate diagnoses and treatment planning.
- Assisted dentists during procedures, effectively anticipating needs and reducing treatment times.
- Provided post-operative care instructions to parents or guardians, promoting proper healing and recovery after dental treatments.
- Facilitated better communication between parents and providers through clear explanations of dental treatment plans and procedures.
- Built rapport with young patients by engaging them in age-appropriate conversation during visits to alleviate anxiety or fear surrounding dental appointments.
- Optimized patient flow in the dental office by coordinating with front desk staff, dental hygienists, and dentists for seamless transitions between appointments.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for numerous procedures daily.
Dental Assistant/Front Desk Receptionist
Shomer M. Israelian
03.2019 - 11.2021
- Assisted dental professionals in patient care and comfort during procedures.
- Educated patients on post-treatment care and oral hygiene practices.
- Collaborated with team members to enhance workflow efficiency and patient experience.
- Conducted preliminary assessments, documenting vital signs and medical histories accurately.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared treatment rooms, ensuring all necessary supplies were available.
- Managed patient records and scheduling with precision and attention to detail.
- Managed patient scheduling to optimize appointment flow and reduce wait times.
- Coordinated insurance verification processes, enhancing claim accuracy and minimizing denials.
- Implemented electronic health record (EHR) system updates, improving data accessibility for staff.
- Trained new receptionists on office procedures and software applications for seamless integration.
- Facilitated communication between dental team and patients, ensuring clarity around treatment plans.
- Developed patient follow-up protocols, increasing satisfaction through proactive outreach initiatives.
- Streamlined front desk operations by reorganizing workspace layout and resource allocation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
Education
GED -
Thomas Askin Restart Acadmey
Brooklyn,NYSkills
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- Strong communication skills
- Insurance claims processing
- Professionalism and ethics
- Oral hygiene education
- Orthodontic treatment support
- Infection control protocols
- Stress tolerance
- Patient care excellence
- Patient records management
- Pediatric dentistry
- Behavior management techniques
- Appointment scheduling efficiency
- Problem-solving capacity
- Dental materials expertise
- Dental terminology
- Treatment room setup
- Team collaboration
- HIPAA compliance
Certification
- CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Dental Assistant
Ezra Medical Center
11.2021 - Current
Dental Assistant/Front Desk Receptionist
Shomer M. Israelian
03.2019 - 11.2021
GED -
Thomas Askin Restart Acadmey