Summary
Overview
Work History
Education
Skills
Timeline
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Jessenia Espinal

Springfield,MA

Summary

Results-oriented professional, seasoned in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

3
3
years of professional experience

Work History

Owner

Jessaev Medical Apparel
Springfield, MA
07.2023 - Current
  • Managed daily operations of business.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.

Customer Service Manager-Remote

Brother G Transportation
Haverhill, Massachusetts
07.2021 - Current
  • Developed policies and procedures related to customer service operations.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Reviewed accounts for payments received or approved credit arrangements.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.

Education

Associate Degree in Nursing -

Springfield Technical Community College
Springfield, MA

Skills

  • Social media control
  • Marketing tactics
  • Sales strategy development
  • Profit and loss analysis
  • Strategic project planning
  • Profit and loss
  • Verbal and written communication
  • Consulting
  • Customer relations
  • Brand strategy planning
  • Negotiation

Timeline

Owner

Jessaev Medical Apparel
07.2023 - Current

Customer Service Manager-Remote

Brother G Transportation
07.2021 - Current

Associate Degree in Nursing -

Springfield Technical Community College
Jessenia Espinal