Jessenia Feliciano
Winchester,CA
Summary
Jessenia Feliciano MS, CSM, PMP Technical Project Manager HELLO Who am I? – I am a Tech PM with two decades of experience across a wide spectrum of industries from science to sales. What am I known for? Inclusive Leadership. I belive in supporting my teammembers to reach their highest potential Why do I enjoy this work
Overview
9
9
years of professional experience
1
1
Certification
Work History
Reability & Engineering Supervisor
ABBOTT Vascular
01.2022
- Recruited to support high volume projects against tight deadlines based on my prior experience
- Managing 12 direct reports dedicated to functional testing and others such as tensile using Instron, particulate counter, packaging quality and product aging
- Provide Process/Quality Engineering support to manufacturing, helping to ensure delivery of highest quality product to the customer and provide support to product development teams
- Provide guidance to less experienced staff
- Act as a mentor to lower-level individual contributors
- Influence exerted at peer level and occasionally at first levels of management
- Develops work schedules for department by assessing priorities, workload and available resources
- Promotes department goals by selecting, motivating, and training capable staff.
Quality Assurance Specialist II
Bachem Americas
01.2021
- Jumped at the opportunity to build expertise in this space along my project management journey
- Reviewing physically products and documentation for shipping to be in accordance with the WI, SOPs, and customers’ requests
- Checking line clearances logbooks and inspecting clean rooms to be use for dispensing products
- Releasing manufacturing areas as part of the production readiness
- Process and maintaining daily completion of CAPA, NCMR and Deviations from the different manufacturing lifecycle from shipping, laboratories, instruments calibrations and qualifications for the production areas
- Develop a training matrix for new employees.
Technical Project Manager
Astrix Technology Group
10.2022 - 10.2023
- Leading a geographically dispersed diverse as a leader in our PMO Leading a global LabVantage LIMS implementation using agile approach managing multiple workstreams such as master data, configurations, business analysis
- Acting as the Scrum Master for Jira software deliverables, resolve roadblocks and raising risks to upper management and making sure scrum team is engage
- Manage forecasting and budget through Projector
- Supporting Astrix PMO on project management tools and designing training to standardize processes within the organization
- Involved on the monthly PMO discussion topics and developing boards for interactive engagement
- Use of Miro and Whiteboards
- Collaboration on PMO documents and visual content including forms, graphs, and tables.
Sr. Project Manager
STARLIMS Corporation
12.2021 - 04.2022
- Creating, implementing, and applying LIMS project execution including planning, scheduling, and directing projects within professional services to ensure value to clients, project profitability and revenue growth
- Leading a cross functional team to implement and deliver LIMS customer solutions while ensuring projects are delivered on time, within customer satisfaction and while achieving revenue and profitability targets
- Implementing a balanced mix of resources by combining internal headcount and outsourced contractors for quality project delivery on time and within budget
- Ensuring compliance with practice and financial schedules to include resource planning, quality and business procedures and directives
- This includes weekly, monthly, and quarterly revenue processing, forecasting, invoicing and customer satisfaction
- Budget and timesheets were managed in Clarizen
- Implementations for Manufacturing and pharmaceutical/healthcare.
LIMS Project Manager
Thermo Fisher Scientific
06.2019 - 06.2021
- Oversees timeline, milestones deliverables, project scope and resources
- Lead LIMS implementation from beginning to Go live for SampleManager LIMS, Watson LIMS, Platform for Science Core LIMS softwares and ELN
- Develop Project Plans to establish clear roles and timeline of executable deliverables agreed upon by the customer and implementation team members
- Assigns, schedules, reviews, and monitors project work with the team to ensure progress is within expected guidelines, completed on time, and within budget (per order and SOW)
- Organize and manage recurring project team meetings between Services team members and Customer team members to review the plan and deliverables
- Maintains effective communication and working relationships with customers and project team members for US and LATAM
- Deliver monthly project report status, customer invoicing and forecasting
- Implementations for Energy, Manufacturing, R&D and, biotechnology, clinical research businesses, government, and academia.
Customer Success Manager for Core LIMS
Thermo Fisher Scientific
01.2018 - 01.2019
- Developed customer relationships and advocate for them with the goal to promote retention and loyalty to our product/service
- Assisting in the implementation of system configurations for customer based on requirements
- Establish and manage recurring team meetings between Core Informatics and customer team members to review plan and deliverables
- Provide regular updates to customer stakeholders on the progress of the customer implementations
- Ensure all customer communication and documentation is recorded in appropriate repositories (JIRA, Confluence, Salesforce, Smartsheet and others) Update reporting system on the status on customer implementations and provide appropriate updates to Core Informatics leadership
- Provide training sessions for new and existing customers as necessary
- Meeting with existing customer to collect feedback, customization requests, and to provide training support on new features provided in product upgrades
- Travel to customer onsite for support and project implementation follow ups.
LIMS Analyst
Navigate BioPharma Services, Inc. formerly known as Genoptix Medical Laboratory- A Novartis Company
01.2015 - 05.2018
- Administrator of the LabVantage LIMS System (Biobanking) supporting laboratory scientist, project managers and other clinical trials laboratory teams
- Implement Clinical Trials laboratory workflows under BioPharma unit with the configuration of the Laboratory Information Management System (LIMS, LabVantage software
- Provide support to end-user with issues, requests and configuration specifications
- Ensure on-going system, procedures and documentation are in compliance with established GCLP and CLIA standards
- Facilitate end-user training for LIMS system, MasterControl request system and trouble-shooting any LIMS related issues
- Manage the LIMS department service request site by regularly following up with requestors and the LIMS group
- Initiate drafts of RTMs/OQs and perform mock testing runs to validate enhancements on existing system functionality and implementations of new ones
- Participate on the implementation of new service request through MasterControl for LIMS users from the development of requirements, drafting the work instruction procedure, training and business support after new workflow release in Production environment
- Support LIMS team process improvement for all department documentations related to their own LIMS workflow, including writing WIs, SOPs, workflows for internal processes and approval of these through matrix of specific stakeholders
- Promoting departmental collaboration through the involvement of stakeholders from various departments.
Quality Assurance Analyst II (QA supporting Manufacturing of peptides)
American Peptide Co.
06.2014 - 01.2015
- Responsible for supporting the CMO business operations to be in compliance with the regulations
- Reviewing production batch records, QC testing data, and raw materials release
- Conduct shipment verifications, line clearances for manufacturing, and final product inspections
- Investigate NCMR’s deviations and evaluating the escalation to potential CAPA
- Documentation control and performing QSRs
- Manage and audit vendor qualification files.
Education
Agile Leadership: Introduction to Change -
Coursera – University of Colorado
01.2020
Project Management Bootcamp -
University of California, San Diego
01.2019
Master of Science in Biotechnology -
The Pennsylvania State University
University Park, Pennsylvania01.2006
Bachelor of Science in Biology (Minor in Pharmaceutical Sales and Marketing) -
Interamerican University of Puerto Rico
San German, PR01.2002
Skills
- Microsoft Office (Word, Excel, Power Point, Project, Whiteboard, Azure and Teams)
- Google Suite
- Apple iWork Suite
- Electronic Document Management System (EDMS)
- MasterControl (versions 112 and 117)
- Good manufacturing (GMP)
- Laboratory (GLP)
- Documentation (GDP) practices
- Compliance Expertise: ISO 13485, ICH, CLIA, PHI and 21 CFR Part 11
- Excellent communication skills
- Team building
- Customer relations
- Organizational skills
- Multitasking
- Problem-solving
Certification
- Project Management Professional (PMP), 3434177, 03/01/23
- Certified Scrum Master, 001399644, 08/01/22
Availability
True, up to 30%, True
Awards And Associations
Quality Key Award, American Peptide Company, Vista, CA, 11/20/14, Recognized for taking work outside normal functions and to take new projects and tasks to assist others within the Quality group to ensure momentum to improve Quality and sustainability.
Special recognition to support Supplier Qualification and Training Program Changes.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Technical Project Manager
Astrix Technology Group
10.2022 - 10.2023
Reability & Engineering Supervisor
ABBOTT Vascular
01.2022
Sr. Project Manager
STARLIMS Corporation
12.2021 - 04.2022
Quality Assurance Specialist II
Bachem Americas
01.2021
LIMS Project Manager
Thermo Fisher Scientific
06.2019 - 06.2021
Customer Success Manager for Core LIMS
Thermo Fisher Scientific
01.2018 - 01.2019
LIMS Analyst
Navigate BioPharma Services, Inc. formerly known as Genoptix Medical Laboratory- A Novartis Company
01.2015 - 05.2018
Quality Assurance Analyst II (QA supporting Manufacturing of peptides)
American Peptide Co.
06.2014 - 01.2015
Agile Leadership: Introduction to Change -
Coursera – University of Colorado
Project Management Bootcamp -
University of California, San Diego
Master of Science in Biotechnology -
The Pennsylvania State University
Bachelor of Science in Biology (Minor in Pharmaceutical Sales and Marketing) -
Interamerican University of Puerto Rico