Jessenia Flores
Las Vegas,NV
Summary
Customer-focused professional with 4+ years of experience in providing exceptional service and support. Experienced with providing attentive and personalized service to guests in fast-paced environment. Utilizes strong multitasking skills to manage orders and maintain high level of service. Track record of building rapport with patrons, ensuring repeat visits, and contributing to positive team dynamic.
Overview
4
4
years of professional experience
Work History
Real Estate Agent
Win Win Real Estate
01.2023 - Current
- Represent clients in negotiations with buyers or sellers to ensure their interests are protected and their objectives are met
- Develop marketing strategies to promote properties for sale or rent, including online listings, print advertisements, and open houses
- Negotiated, facilitated, and managed real estate transactions.
Concierge
The Stirling Club
01.2021 - 01.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Assisted in to-orders of food and beverages.
- Cash handling experience, Spirits and wine knowledge to ensure best recommendations to guests.
Hostess
Wynn
01.2022 - 01.2023
- Greet guests with a warm and friendly demeanor at arrival, escort them to their tables, and provide assistance with seating arrangements
- Manage restaurant reservations, including receiving and confirming bookings via phone, email, or online reservation systems
- Manage to-go orders including cash handling and pos system transactions
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor in Science Nursing - Nursing
Nevada State University
Henderson, NV12.2028
ESTHETIC SCHOOL -
G Skin And Beauty Institute
Henderson, NV01.2024
BUSINESS MAJOR -
Green Valley High School
Henderson, NV01.2022
Timeline
Real Estate Agent
Win Win Real Estate
01.2023 - Current
Hostess
Wynn
01.2022 - 01.2023
Concierge
The Stirling Club
01.2021 - 01.2023
Bachelor in Science Nursing - Nursing
Nevada State University
ESTHETIC SCHOOL -
G Skin And Beauty Institute
BUSINESS MAJOR -
Green Valley High School
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