Jessenia Fonseca
New Britain,CT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
EMT-Basic
American Medical Response, AMR
Bridgeport, CT
05.2024 - Current
- Delivered emergency medical care to patients in pre-hospital settings.
- Documented patient information, conditions, and treatments while ensuring confidentiality.
- Utilized EMT skills for effective communication and proper use of medical equipment.
- Operated ambulance adhering to company safety policies and traffic laws.
Legal Secretary
L.A. Law
Bloomfield, CT
11.2023 - 02.2024
- Drafted correspondence to clients and other attorneys.
- Maintained client files according to established protocols.
- Advised clients on procedural matters related to their cases.
- Maintained calendars for upcoming court dates or deadlines related to cases.
- Provided administrative support such as answering phones or scheduling appointments.
- Organized client calendars, prepared mailings, and handled high call volumes.
- Interviewed clients and obtained vital case information to support associates.
- Entered client data into Filevine to manage records and customer relationships
- Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
Operations Supervisor
Cardinal Logistics
East Windsor, CT
10.2020 - 11.2023
- Audited routes daily and weekly to ensure compliance with operational standards.
- Investigated and resolved damage claims and chargebacks in a timely manner.
- Processed contractor payroll efficiently, maintaining accurate financial records.
- Identified improvement areas and developed strategies to enhance operational efficiency.
- Cultivated strong customer relationships through exceptional service practices.
- Managed daily operations by scheduling personnel, assigning tasks, and monitoring progress.
- Developed and implemented standard operating procedures for streamlined workflow.
- Monitored staff performance, providing constructive feedback to foster improvement.
Annuity Call Center Specialist/Bilingual
MassMutual
Springfield, MA
09.2017 - 06.2020
- Processed withdrawal requests from retirement accounts and stock fund transfers.
- Educated contract owners on IRS regulations affecting premature withdrawals.
- Assisted financial agents with inquiries regarding retirement accounts.
- Generated documentation for clients requiring proof of retirement account status.
- Initiated death claims efficiently to support grieving families.
- Recorded call details accurately to maintain comprehensive records.
- Facilitated address changes for clients to ensure updated information.
- Provided bilingual support in Spanish for enhanced client communication.
Video Repair/ Billing Representative
Comcast Xfinity
Enfield, CT
06.2016 - 09.2017
- Delivered prompt support for customers experiencing video issues via call assistance.
- Resolved billing inquiries efficiently, enhancing customer experience.
- Facilitated customer payments and addressed related inquiries in a timely manner.
- Upgraded service packages to meet customer needs and improve satisfaction.
Production Associate
Aero-Med
Glastonbury, CT
09.2012 - 12.2013
- Assembled medical kits for various companies to meet production demands.
- Collaborated with team to produce 50,000 diabetes testing cards within three weeks.
- Focused on assembling diabetes testing cards efficiently to ensure timely delivery.
Billing Representative
The Hartford
Southington, CT
10.2011 - 09.2012
- Handled inbound phone calls to assist customers with billing inquiries and options.
- Facilitated payment arrangements for customer convenience.
- Provided copies of bills to customers upon request.
- Researched check images of customer payments and supplied necessary information.
- Reissued refund checks to customers if original checks remained uncashed.
Education
A.S - Paralegal Studies
National Paralegal College
Phoenix, AZ08-2023
Bachelor of Science - Health Sciences
University of The People
Pasadena, CA06.2004
High School Diploma -
Hartford Adult Education
Hartford, CT06-2004
Skills
- CT EMT-B Certified
- NR-EMT Certified
- AHA BLS Certified
- Customer relationship management
- Data entry
- File and data retrieval systems
- Scheduling and calendar management
- Staff supervision
- Technology
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
EMT-Basic
American Medical Response, AMR
05.2024 - Current
Legal Secretary
L.A. Law
11.2023 - 02.2024
Operations Supervisor
Cardinal Logistics
10.2020 - 11.2023
Annuity Call Center Specialist/Bilingual
MassMutual
09.2017 - 06.2020
Video Repair/ Billing Representative
Comcast Xfinity
06.2016 - 09.2017
Production Associate
Aero-Med
09.2012 - 12.2013
Billing Representative
The Hartford
10.2011 - 09.2012
A.S - Paralegal Studies
National Paralegal College
Bachelor of Science - Health Sciences
University of The People
High School Diploma -
Hartford Adult Education
Similar Profiles
Jesse HoffbergerJesse Hoffberger
Emergency Medical Technician at American Medical Response, AMREmergency Medical Technician at American Medical Response, AMR
Spencer WilliamsSpencer Williams
Paramedic at American Medical Response, AMRParamedic at American Medical Response, AMR
John HernandezJohn Hernandez
Emergency Medical Technician at American Medical Response (AMR)Emergency Medical Technician at American Medical Response (AMR)
Ana PastranaAna Pastrana
Home Furnishing Sales Consultant at Raymour FlaniganHome Furnishing Sales Consultant at Raymour Flanigan
Cesar Ramos-ReyesCesar Ramos-Reyes
Construction Worker at Wallder ConstructionConstruction Worker at Wallder Construction