Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessenia Garces

Deltona

Summary

Professional with effective leadership and strong background in collections management. Skilled in team collaboration, conflict resolution, and strategic planning to drive results. Known for adaptability and reliability, ensuring compliance and maximizing recovery rates.

Overview

28
28
years of professional experience

Work History

Credit and Collections Supervisor

TD Synnex Corporation
01.2021 - 01.2025
  • Trained, supervised and evaluated staff performance as well as set department goals
  • Worked hand in hand with accounting department closely daily as needed, through month end and quarterly closings
  • Primary liaison between management and staff
  • Set and achieved collections targets for DSO and aged debt to decrease credit costs
  • Tracked and managed aging to enable the forecasting of provisions in alignment with projections for revenue and bad debt
  • Maintained SOX controls and satisfied all compliance requirements
  • Analyzed credit worthiness and approved credit deals reaching over $1MM
  • Handled and managed $60MM monthly aging across Caribbean, Central, South and North America
  • Responsible for receiving and overseeing the allocation of $30MM monthly payments
  • Evaluated financial statements to determine credit capacity
  • Prepared daily and monthly reconciliations, research and resolve complex inquiries and disputes
  • Reported and filed insurance claims for uncollectible accounts
  • Approved refunds, credit / debit memos and write offs
  • Collaborated with Sales Teams to identify issues and improve client relationships
  • Managed high volume accounts and negotiated payment plans

Accounts Receivable Specialist

TD Synnex Corporation
01.2015 - 01.2021
  • Provided support to internal departments and other regions worldwide
  • Received, allocated and applied payments
  • Submitted credit card payment requests to responsible team for processing and worked with charge-backs
  • Prepared account statements for customers and established payment plans
  • Resolved account discrepancies
  • Responsible for preparing information/data for external auditors
  • Monitored customer accounts for accuracy and trend for outstanding debts

Accounts Receivable Supervisor

Neff Rental, LLC
01.2005 - 01.2015
  • Provide backup support to other groups in the accounting department and ninety-eight locations
  • Responsible for preparing and assisting staff in preparing information/data for external auditors
  • Primary liaison between management, staff, branch administrators and customers
  • Implemented an e-mail program to facilitate effective communication with the team members and external customers
  • Train, supervise, provide leadership to staff members in areas of procedures and system operations to improve business results
  • Address a complexity of issues requiring immediate attention and resolution
  • Prepare work schedules, assign duties, manage and evaluate all work to ensure accuracy and quality
  • Analyze and resolve issues and assist employees in resolving daily transactions
  • Developed and implemented procedures to adhere to Sarbanes Oxley policies
  • Evaluated & monitored staff job performances & identified weaknesses and provided solutions
  • Managed month-end functions and bank reconciliations
  • Monthly, quarterly and annual reporting which includes multiple borrowing base reports, revenue recognition schedules, bad debt analysis, bad debt rollforward, A/R rollforward and aging reports
  • Responsible for customer accounts, reconciliation of revenue accounts, general journal entries, verification of deposits and postings to accounts receivable
  • Cross trained in various duties of the General Accounting department

Accounts Receivable Specialist

Neff Rental, LLC
01.1998 - 01.2005
  • Computed daily bank deposits, processed payment applications, processed debit/credit offsets and issued debit/credit memos
  • Verified & resolved NSF checks and charge-backs
  • Worked directly with merchant services vendors relating to all credit card issues
  • Accounts receivable reconciliations, reviewing aging and trial balance reports, assist in month-end close activities
  • Assisted with related special projects
  • Answered accounts receivable phone inquiries and follow up
  • Cross trained in Accounts Payable

Customer Service Representative

Humana Health Plans, Inc.
01.1997 - 01.1998
  • Handled customer inquiries, complaints and billing issues
  • Explained the medical benefits to members
  • Verified eligibility to providers
  • Organized and maintained records of customer surveys and disenrollment’s
  • Acted as liaison between Medicaid / Medicare, members and internal departments

Education

Mortgage Loan Originator Course -

Gold Coast
06-2025

1 year college -

FUBI
05-2025

Accounting Certificate - undefined

U.S. Careers
01.2015

Diploma -

Braddock Sr. High
01-1996

Skills

  • Microsoft Excel, Word, Power BI
  • Time Management
  • Organization
  • Problem Solving
  • Debt Recovery Expertise
  • Credit Management
  • Team Leadership
  • Time Management
  • Staff Training
  • Financial Services
  • Payment Negotiations

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Credit and Collections Supervisor

TD Synnex Corporation
01.2021 - 01.2025

Accounts Receivable Specialist

TD Synnex Corporation
01.2015 - 01.2021

Accounts Receivable Supervisor

Neff Rental, LLC
01.2005 - 01.2015

Accounts Receivable Specialist

Neff Rental, LLC
01.1998 - 01.2005

Customer Service Representative

Humana Health Plans, Inc.
01.1997 - 01.1998

Accounting Certificate - undefined

U.S. Careers

Mortgage Loan Originator Course -

Gold Coast

1 year college -

FUBI

Diploma -

Braddock Sr. High

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