Summary
Overview
Work History
Education
Skills
Languages
Timeline
GeneralManager
Jessenia Gonzalez

Jessenia Gonzalez

Homestead,FL

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Known for providing unforgettable service to visitors and clients.


Overview

5
5
years of professional experience

Work History

Concierge

Pride Staff / Milagro Coral Gables
Miami, FL
09.2021 - Current
  • Greeting and directing residents, guests, and invitees
  • Handling deliveries and packages
  • Maintaining daily records and forms
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.

Balloon Team Leader

Omni
Homestead, FL
03.2020 - 09.2021
  • As team lead had to master all Omni channel service platforms, including in-store pick up, delivery, curbside pick up, and others
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Led team of 15 members while providing exceptional customer service.
  • Developed and maintained courteous and effective working relationships

Freight Sorter, Cashier

Dollar tree
Cutler, FL
04.2017 - 01.2018
  • Move freight; stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment
  • Loaded and unloaded trucks.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
  • Verified and noted count and condition of cargo received.
  • Take inventory or exam merchandise to identify items to be reordered or replenished.

Front Desk

Jr & Associates Insurance Agency
Fort Myers, FL
09.2013 - 03.2015
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Create, maintain, and enter information into databases
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
  • Process and record new insurance polices and claims
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal

Education

High School Diploma -

Homestead Senior High School
Homestead, FL
2008

Skills

  • Personable
  • Flexible and Adaptable
  • Active Listening
  • Excellent Communication
  • Multitasking Abilities
  • Self-Motivated
  • Teamwork and Collaboration

Languages

English
Professional Working
Spanish

Timeline

Concierge

Pride Staff / Milagro Coral Gables
09.2021 - Current

Balloon Team Leader

Omni
03.2020 - 09.2021

Freight Sorter, Cashier

Dollar tree
04.2017 - 01.2018

Front Desk

Jr & Associates Insurance Agency
09.2013 - 03.2015

High School Diploma -

Homestead Senior High School

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Jessenia Gonzalez