Jessenia Gonzalez
Tucson,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Very passionate, driven, and eager to learn.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Recovery Support Specialist
Americas Rehab Campuses
2023.04 - Current
- Collaborated with maintenance staff to repair equipment and maintain performance levels without sacrificing operational efficiency.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Set up and adjusted visual aids to help pilots make safe landings.
- Signposted additional support services, including housing, employment and childcare assistance.
- Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
Sales Associate
Pilot Flying J Travel Center
2022.10 - 2023.02
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Sandwich Artist
SUBWAY®Restaurants
2019.03 - 2020.09
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted customers in choosing menu items by providing food complementing information.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Greeted guests, promoted specials, and took orders.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Monitored inventory and requisitioned low-stock items.
- Kept workplace clean and organized in line with restaurant policies.
- Accurately operated cash register to process customer payments.
- Prepared salads, soups and sandwiches for customers.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Assistant Manager
Family Dollar
2015.03 - 2016.10
- Reviewed sales and gross profit report to assess company efficiency.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security to protect employees, customers and property.
Assistant Manager
SUBWAY®Restaurants
2014.07 - 2015.03
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security to protect employees, customers and property.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
Education
No Degree - Psychology
Post University
Waterbury, CT08.2028
High School Diploma -
Western New Mexico University
Deming, New Mexico04.2010
Skills
- Mental health awareness
- Substance Abuse Knowledge
- Motivational Interviewing
- Recovery planning
- Documentation abilities
- Multitasking
- Emotional Intelligence
- Adaptability
- Crisis Intervention
- Interpersonal Communication
- Time Management
- Patient Advocacy
- Professional Demeanor
- Reliability
- Multitasking Abilities
- Task Prioritization
- Effective Communication
- Organizational Skills
- Written Communication
- Problem-Solving
- Team building
- Time management abilities
- Active Listening
- Problem-solving aptitude
- Goal Setting
- Teamwork and Collaboration
- Group facilitation
- Self Motivation
- Progress Reporting
- Specimen testing
Certification
Recovery support specialist
Timeline
Recovery Support Specialist
Americas Rehab Campuses
2023.04 - Current
Sales Associate
Pilot Flying J Travel Center
2022.10 - 2023.02
Sandwich Artist
SUBWAY®Restaurants
2019.03 - 2020.09
Assistant Manager
Family Dollar
2015.03 - 2016.10
Assistant Manager
SUBWAY®Restaurants
2014.07 - 2015.03
No Degree - Psychology
Post University
High School Diploma -
Western New Mexico University
Recovery support specialist
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