Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessenia Gonzalez

Tucson,AZ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Very passionate, driven, and eager to learn.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Recovery Support Specialist

Americas Rehab Campuses
04.2023 - Current
  • Collaborated with maintenance staff to repair equipment and maintain performance levels without sacrificing operational efficiency.
  • Supported clients with compassionate, empathetic face-to-face counseling.
  • Set up and adjusted visual aids to help pilots make safe landings.
  • Signposted additional support services, including housing, employment and childcare assistance.
  • Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.

Sales Associate

Pilot Flying J Travel Center
10.2022 - 02.2023
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.

Sandwich Artist

SUBWAY®Restaurants
03.2019 - 09.2020
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
  • Greeted guests, promoted specials, and took orders.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Monitored inventory and requisitioned low-stock items.
  • Kept workplace clean and organized in line with restaurant policies.
  • Accurately operated cash register to process customer payments.
  • Prepared salads, soups and sandwiches for customers.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Assistant Manager

Family Dollar
03.2015 - 10.2016
  • Reviewed sales and gross profit report to assess company efficiency.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security to protect employees, customers and property.

Assistant Manager

SUBWAY®Restaurants
07.2014 - 03.2015
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security to protect employees, customers and property.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Defined clear targets and objectives and communicated to other team members.

Education

No Degree - Psychology

Post University
Waterbury, CT
08.2028

High School Diploma -

Western New Mexico University
Deming, New Mexico
04.2010

Skills

  • Mental health awareness
  • Substance Abuse Knowledge
  • Motivational Interviewing
  • Recovery planning
  • Documentation abilities
  • Multitasking
  • Emotional Intelligence
  • Adaptability
  • Crisis Intervention
  • Interpersonal Communication
  • Time Management
  • Patient Advocacy
  • Professional Demeanor
  • Reliability
  • Multitasking Abilities
  • Task Prioritization
  • Effective Communication
  • Organizational Skills
  • Written Communication
  • Problem-Solving
  • Team building
  • Time management abilities
  • Active Listening
  • Problem-solving aptitude
  • Goal Setting
  • Teamwork and Collaboration
  • Group facilitation
  • Self Motivation
  • Progress Reporting
  • Specimen testing

Certification

Recovery support specialist

Timeline

Recovery Support Specialist

Americas Rehab Campuses
04.2023 - Current

Sales Associate

Pilot Flying J Travel Center
10.2022 - 02.2023

Sandwich Artist

SUBWAY®Restaurants
03.2019 - 09.2020

Assistant Manager

Family Dollar
03.2015 - 10.2016

Assistant Manager

SUBWAY®Restaurants
07.2014 - 03.2015

No Degree - Psychology

Post University

High School Diploma -

Western New Mexico University

Recovery support specialist

Jessenia Gonzalez