Jessenia Gonzalez
Wiesbaden
Summary
Dedicated and personable customer service professional with 7 years of experience delivering exceptional support in fast-paced environments. Skilled at resolving customer inquiries, managing complaints, and ensuring high levels of customer satisfaction. Strong communicator with a proven ability to build positive relationships, work collaboratively with teams, and adapt to new technologies and processes. Committed to providing efficient, empathetic, and solutions-oriented service that enhances customer loyalty and drives business success.
Experienced with classroom instruction, student engagement, and curriculum implementation. Utilizes effective teaching strategies to maintain conducive learning environment. Strong understanding of classroom management and adaptability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Kelly Education
Tampa Bay Area
03.2025 - Current
- Communicated clearly and confidently to large groups, ensuring positive engagement
- Quickly adapted to various environments while maintaining professionalism and trust
- Demonstrated strong leadership, organization, and presentation skills
- Built rapport with diverse individuals through respectful and empathetic interaction
Guest Service Associate / Shift Lead
Topgolf Entertainment Group
Tampa, FL
01.2023 - 09.2025
- Consistently promoted memberships and added-value services, enhancing guest engagement and revenue
- Built strong relationships with customers, tailoring recommendations to meet individual needs
- Led shift operations and coached team members to deliver high-quality service and performance
- Delivered confident product presentations, contributing to repeat visits and improved satisfaction
Customer Service Associate
Publix
Riverview, FL
06.2019 - 01.2023
- Provided solutions-focused service while handling high-volume transactions with accuracy
- Introduced customers to store programs and offerings to support loyalty and product exposure
- Collaborated with team to maintain a smooth, customer-first shopping environment
- Trained new employees on best practices to enhance productivity and morale
Education
Associate of Science - Allied Health
Hillsborough Community College
Tampa, FL05.2025
High School Diploma - undefined
Spoto High School
Riverview, FLSkills
- Sales & Upselling Strategies
- Client Relationship Management
- Product Knowledge & Demonstration
- Public Speaking & Presentation Skills
- Healthcare Administration Knowledge
- Confidentiality & HIPAA Awareness
- Time Management & Problem Solving
- Leadership & Team Collaboration
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
Certification
- BLS Certified (Basic Life Support) | 2024–2026
- HIPAA Training Certificate | 2024–Present
- Workplace Bloodborne Pathogens Training | 2024–Present
- Healthcare Support Specialist | 2023–Present
Additional Information
- Valid Driver’s License
- Willing to travel for sales territory roles
- Comfortable with CRM systems, EHR, and POS software
Languages
English
Full Professional
Spanish
Native or Bilingual
German
Professional Working
Timeline
Substitute Teacher
Kelly Education
03.2025 - Current
Guest Service Associate / Shift Lead
Topgolf Entertainment Group
01.2023 - 09.2025
Customer Service Associate
Publix
06.2019 - 01.2023
High School Diploma - undefined
Spoto High School
Associate of Science - Allied Health
Hillsborough Community College