Jessenia Hall
Milledgeville,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Medication Aide
The Glen At Lake Oconee
06.2023 - Current
- Enhanced patient care by administering medications according to prescribed schedules and dosages.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Supported nursing staff by monitoring patients for side effects or adverse reactions to medications.
- Promoted patient safety with thorough knowledge of medication interactions and contraindications.
- Improved patient satisfaction through clear communication and compassionate bedside manner during medication administration.
- Conducted regular audits of patient charts to verify proper documentation of administered medications, contributing to regulatory compliance efforts within the facility.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
- Performed regular safety checks on medication storage areas to maintain a secure and organized environment.
- Demonstrated strong knowledge of state regulations governing Certified Medication Aides, ensuring compliance with all relevant guidelines during daily tasks.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Administered medications to patients and remained vigilant for negative side effects.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reordered medication to maintain adequate supply.
- Documented patient information and care activities in electronic health record.
Certified Nursing Assistant
Atrium Health Navicent Baldwin
12.2022 - 03.2023
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Assembly Line Production Worker
Vernay Manufacturing
08.2022 - 12.2022
- Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
- Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
- Contributed to overall team success by meeting daily production targets consistently.
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Assisted with training new employees, sharing expertise and best practices for assembly line work.
- Increased product quality through thorough inspection of assembled items before packaging.
- Adhered to strict safety protocols, minimizing workplace accidents and injuries during the assembly process.
- Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
- Promoted teamwork among colleagues through effective communication skills and collaboration efforts on the production floor.
Customer Service
Dollar General Store
08.2016 - 08.2018
- Provided outstanding customer service skills for both internal and external customers.
- Cross-trained and backed up other customer service managers.
- Educated employees on register use, merchandising, and customer service.
- Promoted company brand and unique offerings through personalized customer service.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Provided excellent customer service to customers and vendors to resolve issues.
- Met customer service goals and exceeded customer expectations.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved customer complaints quickly and professionally to provide quality customer service.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
- Provided superior and individualized customer service.
Education
Associate of Science - Criminal Justice
Georgia Military College - Milledgeville
Milledgeville, GA10.2022
Certification - Medical Administrative Assistant
Penn Foster College
Scottsdale, AZ03.2022
High School Diploma -
Penn Foster Career School
Scranton, PA04.2019
Skills
- Logs management
- Vital signs monitoring
- HIPAA Compliance
- Behavior monitoring
- Vital Signs Documentation
- Medical Records Management
- Records Updating
- Dosage Calculation
- Patient Assessments
- CPR Certification
- Basic Life Support
- Customer Service
- Professional Customer Service
- Proficient Customer Service
- Strong customer service
- Customer service understanding
- Inbound Customer Service
- Customer service skills
- Effective customer service
- Customer Service and Engagement
- Customer and Service-Oriented
- Built a loyal customer base through outstanding service, knowledge, and personalized recommendations
- Condition Monitoring
- Patient Lifting
- Direct Patient Care
- Patient-focused care
- Documenting behaviors
- Electronic Charting
- Medical terminology knowledge
- EMR / EHR
- Collecting vital signs
- Customer and Service-Oriented
- Built a loyal customer base through outstanding service, knowledge, and personalized recommendations
- Condition Monitoring
- Patient Lifting
- Direct Patient Care
- Patient-focused care
- Documenting behaviors
- Electronic Charting
- Medical terminology knowledge
- EMR / EHR
- Collecting vital signs
Certification
- CMA - Certified Medication Aide
- CNA - Certified Nursing Assistant
- CMAA - Certified Medical Administrative Assistant
Timeline
Certified Medication Aide
The Glen At Lake Oconee
06.2023 - Current
Certified Nursing Assistant
Atrium Health Navicent Baldwin
12.2022 - 03.2023
Assembly Line Production Worker
Vernay Manufacturing
08.2022 - 12.2022
Customer Service
Dollar General Store
08.2016 - 08.2018
Associate of Science - Criminal Justice
Georgia Military College - Milledgeville
Certification - Medical Administrative Assistant
Penn Foster College
High School Diploma -
Penn Foster Career School
- CMA - Certified Medication Aide
- CNA - Certified Nursing Assistant
- CMAA - Certified Medical Administrative Assistant
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