Jessenia Medina
El Paso,TX
Summary
Strong administrative background withe the ability to cross-train, multitask and take on new responsibilities as needed. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Medical Support Assistant
MEDDAC-Bavaria
08.2022 - 12.2023
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Contributed to a positive work environment through effective communication with colleagues and supervisors.
- Proactively addressed potential conflicts or problems in appointment scheduling, resolving issues to ensure seamless patient experiences.
- Used computer programs and registration systems to schedule patients for routine and procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Reviewed training programs regularly and realigned strategies to meet changing needs.
Suncoast Surgical Associates
Former Billing/Answering Phones
02.2019 - 03.2020
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Contributed to a positive work environment through effective communication with colleagues and supervisors.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
Customer Service/Cashier
Latinos Supermarket
06.2016 - 02.2019
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Education
High School Diploma -
Armwood High School
Seffner, FL05.2015
Skills
- Appointment Scheduling
- Insurance Verification
- Customer Service Excellence
- Team Collaboration
- Multitasking Abilities
- Telephone Etiquette
- HIPAA Compliance
- Call Center Operations
- Active Listening
Accomplishments
Awarded coin by LTC Davis for meeting and exceeding mission standards in support of MEDDAC Bavaria.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Medical Support Assistant
MEDDAC-Bavaria
08.2022 - 12.2023
Suncoast Surgical Associates
Former Billing/Answering Phones
02.2019 - 03.2020
Customer Service/Cashier
Latinos Supermarket
06.2016 - 02.2019
High School Diploma -
Armwood High School
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