Jessenia Melendez
Phoenix ,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Promotora
Cartwright School District
Phoenix, AZ
11.2018 - Current
- Planned and executed promotional events.
- Provided excellent customer service by answering questions, solving problems, and responding to inquiries.
- Translate documents.
- Kept students safe and focused during off-site field trips.
- Attended in-services, workshops and seminars.
- Kept track of teaching materials and regularly stocked school supplies.
- Host Coffee talks.
- Encouraged positive behavior among children through reinforcement and praise.
- Read stories aloud to classes of elementary school-aged children.
- Supported teachers in grading student assignments and tests.
- Organized fundraising events for the school community.
- Organized educational materials for students to use during class.
- Facilitated group discussions among students on topics related to the curriculum.
Instructor / Support Oordinator
Empowering Services AZ
Phoenix, AZ
04.2024 - 08.2024
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
- Incorporated current events into lessons in order to engage student interest in real world applications.
- Attended meetings, training and activities to enhance skills and credentials.
- Prepared instruction through lesson plans to address student's assessed needs, goals and objectives.
- Implemented instructional materials and curriculum to meet specific program needs.
- Established objectives for lessons, modules, and projects.
- Kept classroom neat and orderly to reduce safety impediments.
- Used electronic equipment and materials to develop and orientate technical skills.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Used videos, lectures and moderated discussions to engage students during class.
CB Parent Educator / Teen Drug Prevention Program
Chicanos Por La Causa
Guadalupe, AZ
05.2022 - 08.2024
- Assisted families in accessing community resources such as housing assistance, health care services, childcare options and job training programs.
- Worked closely with DCS parents on providing Parenting Classes and providing resources.
- Educated families about available early intervention programs for infants at risk of developmental delays or disabilities.
- Encouraged parental involvement in school activities through workshops designed to inform parents about academic standards and expectations.
- Collaborated with other professionals such as social workers, physicians and therapists to ensure comprehensive services for families enrolled in the program.
- Created a safe environment where parents can discuss sensitive issues without fear of judgment or criticism.
- Provided emotional support during difficult times by listening attentively and offering advice when appropriate.
- Assisted families in developing positive communication skills which foster understanding between generations.
- Participated in regular staff meetings with supervisors to discuss strategies for improving outcomes within the organization.
- Supported implementation of agency policies related to quality assurance practices within the Parent Education Program.
- Educated parents on child development and provided varied parenting methods to encourage growth.
- Provided information and research regarding local community resources such as support groups and meetings for families.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Developed a comprehensive plan for implementing a drug and alcohol prevention program.
- Organized educational activities to raise awareness about the risks associated with substance abuse.
- Developed partnerships with local businesses to provide additional funding for drug and alcohol prevention programs.
Team Lead
Solari 211
Tempe, AZ
11.2020 - 04.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Organized regular meetings with all stakeholders to ensure clear communication between departments.
- Identified opportunities for process improvements, implementing changes when required.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Motivated staff through positive reinforcement techniques.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Motivated team members through recognition programs and performance-based incentives.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Community Health Worker
Arizona Sate University
Phoenix, AZ
03.2019 - 04.2020
- Assisted with patient referrals to appropriate community resources.
- Monitored client progress towards health goals and objectives.
- Maintained accurate records of patient data in a secure electronic database.
- Facilitated group sessions on topics such as stress management and chronic disease self-management.
- Counseled clients on issues related to mental health, substance abuse, and violence prevention.
- Participated in outreach activities such as health fairs or community events.
- Created informational materials about available resources in the local community.
- Served as a liaison between healthcare providers and community organizations.
- Educated clients about risk factors associated with specific diseases or illnesses.
- Handled research and administrative tasks to support community outreach and program initiatives.
Education
High School Diploma -
Midtown High School
Phoenix, AZ10-2004
Skills
- First Aid/CPR
- CB Parent Educator Certified
- Staff Training and Development
- Organization and Planning
- Written and verbal communication skills
- Polite communication skills
- Parent Engagement and Communication
- Customer Service and Communication Skills
- Interpersonal and Communication Skills
- Positive Attitude
- Administrative Skills
- Adaptable and Flexible
- Friendly, Positive Attitude
- Computer Skills
- Problem Resolution
- Data Entry
- Multitasking Abilities
- Compassion and Empathy
Languages
Spanish
Professional
Timeline
Instructor / Support Oordinator
Empowering Services AZ
04.2024 - 08.2024
CB Parent Educator / Teen Drug Prevention Program
Chicanos Por La Causa
05.2022 - 08.2024
Team Lead
Solari 211
11.2020 - 04.2022
Community Health Worker
Arizona Sate University
03.2019 - 04.2020
Promotora
Cartwright School District
11.2018 - Current
High School Diploma -
Midtown High School
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