Jessenia Moran

- Provided individual and group counseling services to at-risk youth, addressing emotional, behavioral, and social challenges.

- Developed and implemented therapeutic activities and interventions to promote healthy coping skills, self-esteem, and positive decision-making.

- Assessed client needs, created individualized treatment plans, and collaborated with families, schools, and community organizations to support youth development.

- Led group therapy sessions focusing on topics such as conflict resolution, anger management, and building resilience.

- Maintained accurate and confidential client records, including progress notes and treatment plans, in compliance with legal and ethical standards.

- Advocated for youth in both individual and group settings, providing support in academic, social, and personal development.

- Facilitated family counseling sessions to strengthen communication and resolve conflicts, promoting positive family dynamics.

- Conducted workshops and seminars on topics such as substance abuse prevention, bullying, and mental health awareness.

- Assisted in crisis intervention and provided immediate support to youth experiencing emotional distress or trauma.

- Developed and maintained relationships with residential clients, offering tailored solutions for kitchen and bathroom remodeling projects.

- Conducted in-home consultations to assess customer needs, providing expert advice on design, materials, and budgeting.

- Presented product options, design layouts, and detailed cost estimates, ensuring a high conversion rate of leads to sales.

- Collaborated with design and installation teams to ensure seamless project execution from concept to completion.

- Managed a pipeline of prospective clients, maintaining regular follow-ups to drive sales and customer satisfaction.

- Stayed current on industry trends, product innovations, and competitor offerings to offer the most up-to-date solutions to clients.

- Achieved and consistently exceeded sales targets, contributing to overall business growth.

• Greet and seat customers, take orders, and deliver food and drinks efficiently.
• Ensure customer satisfaction by addressing needs and resolving issues.
• Process payments and handle cash and credit card transactions accurately.
• Maintain clean and organized dining areas, ensuring a positive dining experience.
• Upsell menu items to enhance sales and improve customer experience.

- Provide exceptional customer service by assisting customers with product inquiries, returns, and exchanges, ensuring a positive shopping experience.

- Resolve customer complaints and issues promptly and professionally, maintaining a high level of customer satisfaction.

- Assist in stocking and organizing merchandise, ensuring product availability and cleanliness of the sales floor.

- Collaborate with team members to achieve store goals and maintain a positive, efficient work environment.

- Handle customer complaints and issues with empathy, offering solutions to resolve concerns and improve customer loyalty.

- Demonstrate knowledge of store promotions, policies, and procedures to provide accurate information and support to customers.

- Cross-sell and upsell products based on customer needs, contributing to store sales targets.