Jessenia Rivera
Commerce,CA
Summary
Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success.
Overview
19
19
years of professional experience
Work History
Pet Sitter
Rover
02.2018 - Current
- Gave animals proper attention to promote secure environment in owner's absence.
- Communicated professionally with pet owners via phone, email, and text.
- Exercised animals regularly with walks and rigorous play activities.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Monitored training, made notes and reported back to guardian regarding progress.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Implemented positive reinforcement training techniques to help pets learn proper behaviors.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Followed pet care instructions for dietary needs and medication regimens.
Receptionist
Larry Spung Products
05.2014 - 01.2018
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Cashier Team Lead
Chevron
04.2010 - 04.2014
- Increased customer loyalty and retention.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Monitored areas for security issues and safety hazards.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Educated employees on register use, merchandising, and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Alleviated customer service needs with policy-appropriate solutions.
- Trained team members on cash register operation and cash handling.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
Bank Teller
Banco Popular
04.2007 - 01.2010
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Assisted customers with compromised debit cards and issued new credentials.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided customer records, account statements and copies of checks.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Assisted with training of new tellers on policies and procedures.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Cashier Assistant
Shoe City
01.2005 - 12.2006
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Answered questions about store policies and addressed customer concerns.
- Removed trash, swept, and mopped floors for professional appearance.
- Helped customers complete purchases, locate items, and join reward programs.
- Retrieved items for customers and verified prices.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Met customer needs through polite, friendly and attentive service.
Education
Certificate - Accounting
National Polytechnic College
Los Angeles, CA05.2008
High School Diploma -
Bell Gardens High School
Bell Gardens, CA04.2004
Skills
- Data Entry
- Flexible and Adaptable
- Good Telephone Etiquette
- Independent decision-making
- Customer services
- Web portals
- Technical Support
- Office administration
- Extensive vocabulary
- 60 WPM typing speed
- Administrative support
- Independent worker
- Word processing
- Verbal and written communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pet Sitter
Rover
02.2018 - Current
Receptionist
Larry Spung Products
05.2014 - 01.2018
Cashier Team Lead
Chevron
04.2010 - 04.2014
Bank Teller
Banco Popular
04.2007 - 01.2010
Cashier Assistant
Shoe City
01.2005 - 12.2006
Certificate - Accounting
National Polytechnic College
High School Diploma -
Bell Gardens High School