Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessenia Rodriguez

The Bronx

Summary

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Reliable team player committed to building high-performing teams.

Overview

15
15
years of professional experience

Work History

Operations Manager

LaserShip
02.2015 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.

IAT Hostess

Kimco-JFK
10.2013 - 01.2015
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Verified identification and travel documents to efficiently help passengers for the immigration process.

Administrative Assistant

Richard Ascher D.D.S
06.2009 - 01.2011
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Supported office staff and operational requirements with administrative tasks.

Education

Associate of Science - Business Management

Queens Borough Community College
05.2023

Skills

  • Staff Training
  • Operation Monitoring
  • Onboarding and Orientation
  • Business Leadership
  • Department Oversight
  • Management Training
  • Performance Monitoring and Evaluation
  • Payroll Software Proficiency
  • Computer Literacy
  • Problem-Solving
  • Team Leadership
  • Customer Service
  • Staff Management
  • Inventory Management
  • Management
  • Performance monitoring
  • Employee Motivation
  • Staff Development
  • MS Office
  • Maintaining Compliance
  • Goal Setting
  • Inventory Control
  • Workflow Optimization
  • Client Relationships
  • Strategic Planning
  • Schedule Management
  • Performance Management
  • Health and safety compliance
  • Regulatory Compliance
  • Workforce Management
  • Conflict Mediation
  • Work flow planning
  • Warehouse Operations
  • Building and Facility Management

Languages

Spanish
Native or Bilingual

Timeline

Operations Manager

LaserShip
02.2015 - Current

IAT Hostess

Kimco-JFK
10.2013 - 01.2015

Administrative Assistant

Richard Ascher D.D.S
06.2009 - 01.2011

Associate of Science - Business Management

Queens Borough Community College

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Jessenia Rodriguez