Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessenia Rodriguez

Miramar,FL

Summary

Results-driven Management professional with a proven track record of success in operations leadership, team development, and customer satisfaction. Leveraging over five years of expertise in fitness, mental health advocacy, and business growth, creating dynamic, inclusive environments that empower teams and engage clients. Adept at strategic planning, sales optimization, and performance management, thrive in fast-paced settings that demand innovation and adaptability. Passionate about improving lives through tailored services and community outreach, a unique blend of operational acumen and compassionate care to every role.

  • 5+ years in sales and training
  • 5+ years of marketing and community outreach
  • Expert in fostering team collaboration and delivering superior customer experiences.
  • Skilled in managing diverse populations, including individuals with disabilities and mental health needs.
  • Certified in fitness instruction, CPR, first aid, and behavioral therapy, with a focus on holistic well-being.

Overview

10
10
years of professional experience

Work History

Director of Operations

Sweat440
02.2020 - Current
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources within two Miami studios
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Lead growth to over 600+ members in two Miami studios
  • Spearhead daily operations with a strong focus on revenue generation and studio growth, consistently achieving and surpassing monthly quotas and KPI's.
  • Drive membership growth through strategic sales techniques and exceptional customer engagement, ensuring long-term client retention and satisfaction.
  • Manage the hiring, onboarding, and training of a high-performing team of personal trainers, equipping them with advanced sales strategies to maximize conversions and upselling opportunities.
  • Oversee all outreach and marketing initiatives, including grassroots events and community partnerships, to enhance brand visibility and studio traffic.
  • Develop and implement streamlined systems to improve operational efficiency, team productivity, and client service standards.
  • Lead team meetings and training sessions to maintain alignment with company objectives and cultivate a collaborative, results-oriented culture.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
  • Conducted regular performance evaluations for staff, providing constructive feedback and opportunities for professional growth.
  • Managed a team of personal trainers, ensuring high-quality instruction and customer satisfaction.
  • Collaborated with other departments to create holistic wellness offerings for members, including nutrition counseling and group exercise classes.

Office Manager

Edge Therapy
06.2017 - 01.2020
    • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
    • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
    • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
    • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
    • Enhanced operational efficiency by automating office systems and streamlining client correspondence and record management.
    • Delivered superior customer service by addressing inquiries, resolving issues, and providing detailed explanations of billing and services.
    • Managed insurance verification, CPT coding, and payment processing to ensure accuracy and compliance.
    • Coordinated daily operations, fostering a culture of excellence and efficiency in patient care.
    • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
    • Streamlined office operations by implementing efficient filing systems and organizational strategies.
    • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Mental Health Professional

Foundabilities
11.2014 - 04.2016
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Provided compassionate care and support to disabled adults in mental health sector, promoting independence and improving quality of life.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans tailored to client needs.
  • Delivered training and resources to clients, empowering them to navigate daily challenges and build life skills.
  • Advocated for client rights and ensured adherence to ethical and legal standards in service delivery.
  • Provided targeted therapeutic interventions for clients experiencing a variety of mental health challenges, including anxiety disorders, depression, trauma-related issues, and substance abuse concerns.
  • Managed caseloads efficiently by prioritizing based on client needs and availability of resources, ensuring timely intervention for all patients.
  • Documented client progress in confidential files.
  • Improved patient outcomes by developing and implementing comprehensive mental health treatment plans provided by state
  • Upheld State mandated paperwork filled weekly

Education

Bachelor of Arts - Psychology

William Paterson University of New Jersey
Wayne, NJ

Associate of Arts - Psychology

Bergen Community College
Paramus, NJ

Skills

  • Operational efficiency, oversight and management
  • Strategic planning and execution
  • Mental Health Advocacy & Disability Support Services
  • Sales and Revenue Growth
  • Strategic Sales Planning and Execution
  • Revenue and Business Growth Optimization
  • Team Leadership and Training Development
  • Hiring and Talent Development
  • Marketing & Community Outreach
  • Engagement and Retention
  • Behavioral Analysis and Therapy
  • Disability Support Services
  • Program Development
  • Customer Relationship Management (CRM)
  • KPI Monitoring and Achievement
  • Insurance Verification and CPT Coding
  • Communication and Interpersonal Skills

Timeline

Director of Operations

Sweat440
02.2020 - Current

Office Manager

Edge Therapy
06.2017 - 01.2020

Mental Health Professional

Foundabilities
11.2014 - 04.2016

Bachelor of Arts - Psychology

William Paterson University of New Jersey

Associate of Arts - Psychology

Bergen Community College

Similar Profiles

CREATE PROFILE
Jessenia Rodriguez