Jessenia Rodriguez
Sunrise,FL
Summary
Results-driven Customer Support Specialist with background in managing customer inquiries and complaints, troubleshooting technical issues, and maintaining high customer satisfaction levels. Strengths include problem-solving skills, empathetic communication style, and adeptness at learning new technologies. Significant impact made in previous roles through improvement of support processes to streamline operations and enhance customer experiences.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
American Express
09.2025 - Current
- Provided prompt and effective responses to customer inquiries via phone.
- Resolved customer complaints with a focus on empathy and problem-solving techniques.
- Maintained accurate records of customer interactions in CRM software for future reference.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Cleaning Contractor
TMRWSPORTS
10.2023 - 12.2024
- Increased client approval through dedicated and efficient service execution.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Developed customized cleaning plans tailored specifically to each client"s unique needs.
- Established trust with clients through consistent communication regarding progress updates and any issues encountered during the project.
Assistant
Total Health Care Of Florida
04.2024 - 06.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks
Customer Support Specialist
United Health Options
02.2024 - 04.2024
- Responded promptly to in-bound chat and email support requests, delivering accurate and comprehensive solutions to customer inquiries
- Maintained up-to-date knowledge on company products and services ensuring100% accuracy when providing information to customers
- Organized and managed sensitive data input in multiple databases, retrieving and delivering information daily
Education
High School Diploma -
Henry D Perry Education Center
Miramar, FL05.2019
Skills
- 50 WPM
- Customer Service
- Complaint Resolution
- Email Management
- Software Skills: Microsoft Office, CRMs: Salesforce, Slack, LiveChat, Zendesk
- Apply advanced Spanish skills to improve service for hispanic customers and effectively collaborate with a diverse team
- Video Conferencing Platforms: Microsoft Teams and Zoom
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
American Express
09.2025 - Current
Assistant
Total Health Care Of Florida
04.2024 - 06.2024
Customer Support Specialist
United Health Options
02.2024 - 04.2024
Cleaning Contractor
TMRWSPORTS
10.2023 - 12.2024
High School Diploma -
Henry D Perry Education Center