Jessenia Salgado

*Inbound / Outbound calls.

*Emails to providers.

*Schedule primary and specialty appointments.

*Send medication refill request.

*Run health insurance.

*Send request email to different clinics.

*Create self referrals.

• Served customers and followed outlined steps of service.
• Maintained excellent attendance record, consistently arriving to work on time.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Maintained energy and enthusiasm in fast-paced environment.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Worked consistent daytime schedule.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Kept accounts in balance and ran daily reports to verify totals.

• Managed multiple tasks in high-volume environment.
• Responded quickly to customer inquiries, answering questions and offering insight into products.
• Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
• Addressed guest complaints and resolved issues to promote satisfaction.
• Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom.
• Maintained energy and enthusiasm in fast-paced environment.
• Served customers and followed outlined steps of service.