Jessenia Serrano
Lebanon,USA
Summary
Experienced Customer Service Desk Associate with a strong drive to resolve customer complaints and efficiently process sales transactions. Demonstrated ability to maintain high levels of accuracy and efficiency even in high-pressure situations, resulting in positive customer interactions. Proven problem-solving, communication, and multitasking skills consistently contribute to improved customer satisfaction ratings in previous positions.
Overview
18
18
years of professional experience
Work History
Customer service Desk/ Cash Office
Boscov’s
Lebanon, PA
09.2022 - Current
- Provide customer service by completing customer requests and/or resolving issues in a timely manner
- Accurately and efficiently complete all transactions and paperwork, adhering to all company policies and procedures
- Make storewide announcements over public address system
- Handle layaway storage, maintain records, receive payments and release merchandise
- Answering questions related to the register and register repair
- Reconciliation of cash receipts, counting the safe
- Accurately and efficiently completing all daily paperwork while adhering to company policies and procedures
Cashier
Giant
Lebanon, PA
12.2016 - 11.2018
- Oversee and supervise all checkout cashiers, provided best customer service to all customers
- Assist in checkout, clears computers or registers when necessary as well as resolve all customer disputes or problems by providing excellent customer service rapport with the customer to their satisfaction
- When necessary I would help all cashiers bag merchandise as well as open and close checkout lanes based on the customer load or lines
Pharmacy Technician
CVS Pharmacy
Lebanon, PA
07.2015 - 12.2016
- Assisted Licensed pharmacist by providing medication as well as other health care products to patients
- Protect patients and employees by adhering to HIPAA policies and procedures while also maintaining vigilant records in addition to keeping detailed recordings and filling physician’s orders and patient prescriptions
Home Health Aide
Prostat Nursing
Lebanon, PA
06.2012 - 05.2015
- Monitored patient’s conditions by observing physical and mental status while keeping meticulous records of their intake and output
- Provided daily exercise to maintain their proper wellness
- Attended the patients’ needs by preparing meals, running errands and taught them how to maintain personal hygiene
Receptionist
STERLING MEDICAL
BROOKLYN, NY
05.2006 - 03.2008
- Greeting patients and visitors, answering phone calls and responding to inquiries
- Scheduling and confirming appointments
- Collecting patients information, updating records, and entering new information
- Processing payments, collecting co-payments, and maintaining financial records
- Verifying insurance and eligibility
- Handling incoming and outgoing mail
Education
GED -
IU13
Lancaster, PA12.2012
Skills
- Effective Communication Skills
- Problem analysis and problem solving
- Effective Time Management
- Client Relations Focus
- Ability to Adjust to New Situations
- Proficient in High-Pressure Situations
- Quick Learner
- Attentive Listening Skills
- Detail-Oriented
- Expert in Customer Engagement
- Collaborative Team Member
- Complaint Handling
Timeline
Customer service Desk/ Cash Office
Boscov’s
09.2022 - Current
Cashier
Giant
12.2016 - 11.2018
Pharmacy Technician
CVS Pharmacy
07.2015 - 12.2016
Home Health Aide
Prostat Nursing
06.2012 - 05.2015
Receptionist
STERLING MEDICAL
05.2006 - 03.2008
GED -
IU13
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