Jessenia Torres
Brooklyn,NY
Summary
Reliable, dependable, and hard worker, with effective communication skill. Eager to learn with the ability to adapt quickly to a challenge. Able to work in an environment as a team player.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Tru Medical Management
Brooklyn , New York
01.2023 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
Administrative Assistant
New Directions Substance And Behavioral Services
Brooklyn , NY
06.2021 - 01.2023
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Patient Service Representative
Metro Vein Centers
Brooklyn, NY
10.2019 - 02.2021
- Greeted customers, answered general questions and directed to appropriate locations.
- Scheduled appointments and maintained and updated appointment calendars.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Front Desk Receptionist
Park Health Center
South Ozone Park, NY
01.2018 - 10.2019
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Greeted customers, answered general questions and directed to appropriate locations.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Scheduled appointments and maintained and updated appointment calendars.
Education
High School Diploma -
Franklin .K. Lane High School
Queens, NY06.2007
Skills
- Multi-tasking
- Flexibility
- Problem solver
- Resourceful team player
- Fluently in Spanish
Timeline
Medical Receptionist
Tru Medical Management
01.2023 - Current
Administrative Assistant
New Directions Substance And Behavioral Services
06.2021 - 01.2023
Patient Service Representative
Metro Vein Centers
10.2019 - 02.2021
Front Desk Receptionist
Park Health Center
01.2018 - 10.2019
High School Diploma -
Franklin .K. Lane High School
Similar Profiles
Iryna BalabukhIryna Balabukh
Cardiovascular Sonographer at TRU MEDICAL MANAGEMENT : Primary CareCardiovascular Sonographer at TRU MEDICAL MANAGEMENT : Primary Care
JOSE MANUEL MIERJOSE MANUEL MIER
Dual Property Chief Maintenance Engineer at Springhill Suites By Marriott/TRU-HCW ManagementDual Property Chief Maintenance Engineer at Springhill Suites By Marriott/TRU-HCW Management
Karen AyalaKaren Ayala
Community Manager at Tru ManagementCommunity Manager at Tru Management
Nick CahillNick Cahill
Enterprise Account Executive at AccessiBeEnterprise Account Executive at AccessiBe
Timothy YaoTimothy Yao
Computer Server Maintenance Technician Intern at Stony Brook UniversityComputer Server Maintenance Technician Intern at Stony Brook University