Jessenia Torres
Brooklyn,NY
Summary
Reliable, dependable, and hard worker, with effective communication skill. Eager to learn with the ability to adapt quickly to a challenge. Able to work in an environment as a team player.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Tru Medical Management
Brooklyn , New York
01.2023 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
Administrative Assistant
New Directions Substance And Behavioral Services
Brooklyn , NY
06.2021 - 01.2023
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Patient Service Representative
Metro Vein Centers
Brooklyn, NY
10.2019 - 02.2021
- Greeted customers, answered general questions and directed to appropriate locations.
- Scheduled appointments and maintained and updated appointment calendars.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Front Desk Receptionist
Park Health Center
South Ozone Park, NY
01.2018 - 10.2019
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Greeted customers, answered general questions and directed to appropriate locations.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Scheduled appointments and maintained and updated appointment calendars.
Education
High School Diploma -
Franklin .K. Lane High School
Queens, NY06.2007
Skills
- Multi-tasking
- Flexibility
- Problem solver
- Resourceful team player
- Fluently in Spanish
Timeline
Medical Receptionist
Tru Medical Management
01.2023 - Current
Administrative Assistant
New Directions Substance And Behavioral Services
06.2021 - 01.2023
Patient Service Representative
Metro Vein Centers
10.2019 - 02.2021
Front Desk Receptionist
Park Health Center
01.2018 - 10.2019
High School Diploma -
Franklin .K. Lane High School
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