Jessenia Trejo

- supervising team leads and employees during day-to-day tasks

- maintain good workflow

- Increased sales revenues by promoting complementary products and educating customers about store promotions.

- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

- know how to de-escalate stressful situations

- manage invoices

- manage theater projection/software

- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs

- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies

- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences

As an assistant manager I know it is my responsibility to help the general manager in any way possible. It is a big responsibility and a great learning experience.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Increased sales through effective merchandising strategies and targeted promotions.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

- Kept work areas neat, clean and free from debris

- Picked and packed order items

- Maintained tidy and clean work areas to promote optimal productivity and safety standards

- Noted unsafe components inside packages and discussed concerns with supervisors

- Kept warehouse areas free of debris and safe for all employees with proper storage and maintenance of machinery, tools and supplies

- Moved cardboard, plastic ties and other debris from unboxing to trash

- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by

- Restocked and organized merchandise in front lanes

- Helped customers complete purchases, locate items and join reward programs

- Answered questions about store policies and addressed customer concerns

- Monitored self-checkout systems and provided assistance or intervention where required

- Performed cash, card and check transactions to complete customer purchases

- Maintained current knowledge of store promotions and highlighted sales to customers

- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business

- Mentored staff in expectations and parameters of kitchen goals and daily work

- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.