Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessenia Trinidad

Fort Lauderdale,FL

Summary

Proven track record of excellence, demonstrated at Harder Inc., where collaboration and customer service skills led to increased loyalty and repeat business. Adept in problem-solving and multitasking, ensuring efficient resolution of escalated calls and enhancing client comfort. Passionate about continual improvement and adept at adapting to new technologies.

Overview

17
17
years of professional experience

Work History

Self Employe

Uber Driver Services
10.2015 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Learned and adapted quickly to new technology and software applications.

Home Care Assistand

Robert Shoper
08.2010 - Current
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Delivered transportation services for medical appointments or personal errands, increasing client access to community resources.
  • Provided essential housekeeping services, creating clean and comfortable home environments for clients.
  • Enhanced client comfort by providing personalized care and assistance with daily living activities.

Customer Service Representative

Harder Inc.
01.2008 - 03.2009
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Delivered prompt service to prioritize customer needs.
  • Managed timely and effective replacement of damaged or missing products.

Education

Associate of Arts -

Miami Dade College
Miami

Dispatcher Training For Trucking Companies

Boston Transportation
Miami, FL
07.2021

Life Skills Training

Working Families
Fort Lauderdale, FL
09.2016

Skills

    Friendly, Positive Attitude

    Teamwork and Collaboration

    Customer Service

    Problem-Solving

    Flexible and Adaptable

    Multitasking Abilities

    Organization and Time Management

Languages

English
Professional Working
Spanish
Full Professional

Timeline

Self Employe

Uber Driver Services
10.2015 - Current

Home Care Assistand

Robert Shoper
08.2010 - Current

Customer Service Representative

Harder Inc.
01.2008 - 03.2009

Associate of Arts -

Miami Dade College

Dispatcher Training For Trucking Companies

Boston Transportation

Life Skills Training

Working Families
Jessenia Trinidad