Jessenia Valentin
Hopkinton,MA
Summary
To obtain a position in the field where my education, skills, and passion for helping others will be fully utilized.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Family Specialist/Mentor
Compass
Worcester, MA
11.2020 - Current
- Assisting clients in meeting DCF established goals
- Developing relationships with clients on caseload acting as a Mentor
- Connecting clients to community resources
- Serving as an effective liaison between clients and other service agencies
- Accompany clients to scheduled court appearances and professional appointments
- Maintain records and write monthly reports
- Develop and maintain working relationships with DCF caseworkers
Assistant to the Program Director
South Middlesex Opportunity Council
Framingham, MA
01.2019 - 06.2020
- Data Entry -Scheduling auditors on outlook calendar for weatherization audits -Initiate and respond to customer calls for information on program offerings and requirements
- Typing of correspondence, affiliation agreements, and other documents
- Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements
- Process invoices for services done by vendors for our clients
Patient Care Specialist/Lead Pharmacy Technician
AllCare Pharmacy
Worcester, MA
09.2014 - 12.2018
- Call patients on a daily basis to ensure they are aware that their medication refills are due and to ask if want their refills filled on the due date
- Make first, second and third attempt phone calls as instructed on the daily schedule
- Accurate documentation of proper patient medication refill date
- Pharmacy Compliance Paperwork
- Helped with the Delivery Department (Scheduling, shipping, receiving, paperwork, etc.)
Assistant Store Manager
Rainbow USA Inc
Sebring, FL
10.2013 - 12.2013
- Maintained an orderly system for planning, coordination, follow-through and completion of tasks, which result in the achievement of store and Company goals
- Ensured customer service is being maintained throughout the business day
- Ensured the store maintained excellent visual presentation at all times, by presenting a fashion statement throughout the store
- Ensured proper floor coverage and floor management to maximize store volume
- Understood priorities and the sense of urgency of the business, adjusting directions/scheduling when necessary to meet store needs and the demands of the business.
Program Coordinator
Conservation Services Group
Westborough, MA
04.2013 - 07.2013
- Initiated and responded to customer calls for information on program offerings and requirements
- Documented calls and customer issues in program database and educate customers in program requirements and required documentation
- Reviewed rebates, bids and contracts submitted by customers to ensure program eligibility
- Processed contracts and work orders
- Assisted customers and field staff in making changes to contacts and work orders
- Tracked and completed fulfilment orders
- Sent authorizations to banks for customer payments
- Processed customer payments and deposits.
Operations Assistant
Better Business Bureau of Central New England
Worcester, MA
03.2012 - 12.2012
- Data Entry on E-Binder -Outlook Emailing -Administration Duties -Answer the phone to answer consumers and businesses questions
- Make check deposits at the bank for the BBB.
Employment Consultant
New England Business Associates
Worcester, MA
06.2010 - 06.2011
- Case management -Negotiating employment with employers -Assisting individuals with career development -Completing vocational profiles and assessments for clients -Providing initial on the job training to clients and supported clients in exercising control and making informed choices in their life to increase their independence.
Education
Associates Degree - Executive Office Administration
Salter College
03.2008 - 01.2010
General Equivalency Diploma - undefined
Quinsigamond Community College
Bachelor of Science - Social Work
Walden University
Minneapolis, MN 08.2021 - Current
Skills
HIPPA Privacy Compliance KnowledgeAble to use Microsoft Office programs proficientlyExperience with the Massachusetts Dept of Transitional Assistant -Experience with the Massachusetts Dept of Rehabilitation Commission
Accomplishments
THE NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS
MEMBER DATE: 2021 - PRESENT
Selected by campus administration to participate among top students in a leadership program including:
- Leadership Training Day: Trained in leadership and success skills via an introspective and interactive training session.
- Speaker Events: Participated in seminars led by celebrities and best-selling authors on topics such as leadership, time management, and goal setting.
- Success Networking Teams:
- Participated in peer based leadership development teams
- Experience in setting and achieving goals, receiving coaching, coaching others, and holding others accountable to commitments.
Timeline
Bachelor of Science - Social Work
Walden University
08.2021 - Current
Family Specialist/Mentor
Compass
11.2020 - Current
Assistant to the Program Director
South Middlesex Opportunity Council
01.2019 - 06.2020
Patient Care Specialist/Lead Pharmacy Technician
AllCare Pharmacy
09.2014 - 12.2018
Assistant Store Manager
Rainbow USA Inc
10.2013 - 12.2013
Program Coordinator
Conservation Services Group
04.2013 - 07.2013
Operations Assistant
Better Business Bureau of Central New England
03.2012 - 12.2012
Employment Consultant
New England Business Associates
06.2010 - 06.2011
Associates Degree - Executive Office Administration
Salter College
03.2008 - 01.2010
General Equivalency Diploma - undefined
Quinsigamond Community College