Jessenia Villalpando
Tracy,CA
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Serene Aesthetics & Chiropractic
Modesto
12.2025 - Current
- Most of our patients were disability cases
- Pull charts or patient upcoming chiropractic appointments, up to 100 patients in a day
- Confirm patient appointments
- Prep patients chart for visits
- Help create referrals for x-rays as well as communicating with various offices over the phone
- Patient education and updating patients on their cases
- Maintaining an organized office and efficient work flow
- Answering phones, faxes, and patient messages
- Tasking staff with their daily duties and doing check-ins with them
- Supporting the front office with anything they may need.
- Started as front desk/MA and worked up to my current position
- Modesto-Chiropractic
Medical Assistant
Kaiser Permanente
Santa Clara
12.2022 - 02.2024
- Take patient vital signs
- Room patients
- Document all procedures and vitals into Epic
- Scheduling and outreach to patients
- Stay up to date on inbox messages from providers and patients
- Assist providers with connecting to online appointments
- Assist providers with ekg and other tests or tasks
- Answer phone calls and assist or direct patient accordingly
- Submit samples to the lab submit correct order form
- Keep work spaces clean and stocked
- Provide patient education
- Santa Clara - Medical Assistant
Medical Assistant
Wandisan and Rosette Medical Group
Tracy, CA
01.2022 - 11.2022
- Assisted healthcare team with patient intake and record management.
- Administered medications and vaccinations under physician supervision.
- Coordinated appointment scheduling to optimize patient flow and reduce wait times.
- Performed laboratory tests and documented results accurately in electronic health records.
Medical Assistant
Enrique Zarate M.D.
Tracy, CA
10.2021 - 12.2021
- externship
- Educated patients on treatment plans and preventive care measures effectively.
- Maintained cleanliness and organization of medical equipment and examination rooms.
- Supported insurance verification processes to ensure proper billing procedures followed.
- Communicated effectively with multidisciplinary teams to enhance patient care experience.
Education
Degree -
School Name
Skills
- Scheduling management
- Customer invoicing
- Process implementation
- Supply ordering
- Word/Excel/ EHR
Certification
CCMA -#K8W7K2F6
effective date:8/28/2025 expires:08/28/2027
BLS AHA- #265415968943
Issue date-9/27/25 Renew by 9/2027
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Operations Coordinator
Serene Aesthetics & Chiropractic
12.2025 - Current
Medical Assistant
Kaiser Permanente
12.2022 - 02.2024
Medical Assistant
Wandisan and Rosette Medical Group
01.2022 - 11.2022
Medical Assistant
Enrique Zarate M.D.
10.2021 - 12.2021
Degree -
School Name