Jessenia Villanueva
Charlotte,NC
Summary
Motivated professional with extensive experience in technology roles, specializing in system administration and technical support. Strong interpersonal skills enhance customer service and facilitate effective multitasking. Committed to delivering positive experiences and supporting customer needs with a focus on adaptability and efficiency.
Overview
4
4
years of professional experience
Work History
Seasonal Driver Helper
United Parcel Service- UPS
Charlotte, NC
11.2025 - 02.2026
- Organized package deliveries to ensure efficient route planning.
- Assisted drivers with loading and unloading packages from delivery vehicles.
- Collaborated with team members to optimize daily delivery operations.
- Communicated with customers to confirm delivery details and address concerns.
- Followed safety protocols while handling packages and operating equipment.
- Maintained cleanliness and organization of delivery equipment and workspace.
- Provided support during peak seasons by adapting to changing workload demands.
Claims Processor
Hood and Thompson Associates Inc.
02.2023 - 09.2024
- Processed insurance claims using company software and established guidelines.
- Verified claim data correctness in preparation for processing.
- Monitored compliance with industry regulations during claim evaluations.
- Communicated with clients to clarify information and resolve issues.
Store Associate
pOpshelf
08.2022 - 02.2023
- Operate cash register(s) and scanner to itemize and total customer's purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary.
- Possess product knowledge and use of selling techniques to enhance the customer experience.
- Condense and reset displayed merchandise and conduct daily recovery to provide a clutter free customer shopping experience.
- Complete daily and weekly cleaning responsibilities to provide a superior customer shopping experience.
Education
High School Diploma -
Sugar Creek Charter High School
NCSkills
- Delivery Driver Experience
- Customer Service
- Software proficiency
- Computer Skills
- Data verification
- Time management
- Conflict resolution
- Communication skills
- Merchandising
Languages
- English, Fluent
- Spanish, Intermediate
Timeline
Seasonal Driver Helper
United Parcel Service- UPS
11.2025 - 02.2026
Claims Processor
Hood and Thompson Associates Inc.
02.2023 - 09.2024
Store Associate
pOpshelf
08.2022 - 02.2023
High School Diploma -
Sugar Creek Charter High School