JESSENIA ALEXANDRA CABREJO FLORES
Waterbury,CT
Summary
Committed Personal Care Assistant well-versed in assisting and supervising clients in daily activities, including meal preparation and basic housekeeping. Compassionate and patient with strong background in client care. Ready to undertake challenging cases and provide superlative health outcomes. Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments, and social activities. Well-organized and compassionate with good relationship-building skills.
Overview
9
9
years of professional experience
Work History
Machine Operator/Assembler
Southwick And Meister
Meriden, CT
05.2022 - Current
- Operated machinery to assemble components efficiently and safely.
- Maintained equipment by performing routine inspections and basic repairs.
- Collaborated with team members to improve assembly line processes.
- Followed safety protocols to ensure a secure working environment.
- Conducted quality checks on assembled products to meet standards.
- Assisted in training new operators on equipment usage and safety practices.
- Loaded materials into production machinery according to instructions.
- Collaborated with colleagues to improve existing assembly processes.
- Performed daily maintenance of machines to ensure smooth running.
- Ensured safety regulations were followed at all times while operating machinery.
- Trained new staff members in the use of production machinery and safety protocols.
- Inspected parts for defects using precision measuring instruments.
Customer Service Manager
Fabis Restaurant And Coffee Shop
new haven , CT
06.2021 - Current
- Managed customer inquiries through phone, email, and chat platforms.
- Trained new staff on customer service protocols and company policies.
- Resolved customer complaints efficiently to enhance satisfaction levels.
- Monitored team performance and provided feedback for improvement.
- Developed training materials for ongoing staff development initiatives.
- Collaborated with sales and marketing teams to improve service delivery.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Line cook
The Cheesecake Factory
Jersey City, New Jersey
09.2019 - 02.2021
- Prepared menu items according to standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen stations throughout shifts.
- Collaborated with team members to ensure timely food service during peak hours.
- Operated kitchen equipment, including grills, fryers, and ovens safely and efficiently.
- Followed safety and sanitation protocols to uphold health regulations in the kitchen.
- Adapted to changing menu items and special requests from guests quickly.
Telephone Banking Specialist
InterBank
Lima, Lima Peru
06.2018 - 06.2019
- Assisted customers with account inquiries and transaction requests via phone.
- Provided accurate information about banking products and services to clients.
- Resolved customer complaints efficiently and professionally to enhance satisfaction.
- Guided clients through online banking features and mobile app navigation.
- Collaborated with team members to improve call handling procedures and efficiency.
- Maintained detailed records of customer interactions in the banking system.
Bank Teller
Banco de Credito BCP
Lima, Lima Peru
09.2017 - 10.2018
- Process customer transactions accurately and efficiently at Banco de Credito BCP.
- Assist clients with account inquiries and provide information about banking services.
- Maintain cash drawer integrity through regular balancing and reconciliation.
- Support branch operations by adhering to compliance and security protocols.
- Collaborate with team members to enhance customer service experiences.
- Perform data entry for account openings, closures, and updates promptly.
- Educate customers on digital banking tools and features effectively.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Resolve customer issues by investigating discrepancies and providing solutions efficiently.
- Performed cash handling duties including counting currency, coins and checks.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Personal Care Assistant
Family Business
Lodi, New Jersey
02.2017 - 08.2017
- Assisted clients with daily living activities and personal hygiene needs.
- Provided companionship and emotional support to enhance client well-being.
- Managed medication schedules and ensured timely administration for clients.
- Maintained a clean and safe environment for clients at home.
- Communicated effectively with family members regarding client care updates.
- Collaborated with healthcare professionals to coordinate client health services.
- Monitored client behavior and reported any changes to family members.
- Documented care provided and maintained accurate records for client files.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided ongoing compassionate patient care for each client.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
Education
High School Diploma -
Elvira Garcia Y Garcia
Lima - Peru12-2011
Some College (No Degree) - Digital Communications and Media
Saint Martin Of Porres University
Lima - Peru Skills
- Quality inspection
- Process optimization
- Safety compliance
- Customer relationship management
- Team collaboration
- Performance monitoring
- Problem solving
- Effective communication
- Adaptability
- Preventive Maintenance
- Process improvement
- Start up procedures
- Batch production
- Strong work ethic
- Computer skills
- Patient care
- Medication management
- Personal hygiene assistance
- Health monitoring
- Care documentation
- Quality assurance
- Emotional intelligence
- Active listening
- Client relationship management
- Medication administration
- Verbal and written communication skills
- Observational skills
- Client rapport
- Nutrition monitoring
- Light housekeeping
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Machine Operator/Assembler
Southwick And Meister
05.2022 - Current
Customer Service Manager
Fabis Restaurant And Coffee Shop
06.2021 - Current
Line cook
The Cheesecake Factory
09.2019 - 02.2021
Telephone Banking Specialist
InterBank
06.2018 - 06.2019
Bank Teller
Banco de Credito BCP
09.2017 - 10.2018
Personal Care Assistant
Family Business
02.2017 - 08.2017
High School Diploma -
Elvira Garcia Y Garcia
Some College (No Degree) - Digital Communications and Media
Saint Martin Of Porres University
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