Jessenia M Romano
Humble,TX
Summary
Dynamic Work Associate at DSW Shoe Warehouse with a proven track record in customer service and compliance management. Successfully mentored junior staff and consistently achieved sales targets through effective strategies. Skilled in multitasking and problem-solving, fostering strong client relationships that led to repeat business and referrals.
Experienced with operational support tasks, ensuring smooth and efficient workflows. Utilizes organizational and communication skills to enhance team performance. Track record of reliability and adaptability in dynamic work environments.
Overview
4
4
years of professional experience
Work History
Work Associate
DSW Shoe Warehouse
11.2020 - Current
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Negotiated contracts with vendors to secure favorable terms for the company''s purchasing needs.
- Assisted customers by answering questions regarding item price or location.
- Operated electronic checkout system to record unit price, total customer purchases and make change.
- Achieved sales targets consistently by developing effective sales strategies and building strong client relationships.
Education
BBA - Business Administration
University of Houston-Downtown
Houston, TX12-2025
Associate of Arts - Business Administration
Lone Star College
Houston, TX12-2022
Skills
- Compliance management
- Teamwork and collaboration
- Customer service
- Cross-functional teamwork
- Marketing
- Industry awareness
Accomplishments
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Work Associate
DSW Shoe Warehouse
11.2020 - Current
BBA - Business Administration
University of Houston-Downtown
Associate of Arts - Business Administration
Lone Star College
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