Years of Professional Experience
JESSE R. PENDERGRASS
Hospital Administration/Operations
Cibolo,TX
Summary
Accomplished and seasoned personnel engagement professional with strong background supporting and the retention of talented teams. Skilled in tackling personnel grievances and workplace investigations. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
22
22
Work History
Human Resources Generalist
University of Texas Health Science Center of San Antonio
01.2023 - Current
- Familiarity and usage of EthicsPoint, Oracle, TeamDynamix, and Kronos to assist with cases, time and attendance issues, and data entry of 321 Service Requests for processing of daily HRG tasks.
- Creation of 70 job post requisitions within Taleo and work collaboratively with Talent Acquisitions in hiring for managers needing specialized skills and abilities for research projects.
- Acted as employee and department leaderships first point of contact for information on HR policies and procedures, grievances, issues and conflict resolution.
- Fostered relationships with department administrators, financial officers, department chairs to quickly address issues within departments that could negatively impact morale or workplace efficiency.
- Promoted employee welfare by maintaining proper protocols and communication with all involved throughout investigations and disciplinary procedures.
- Collaborated with legal and compliance teams to review accusations, obtain feedback, and procure information to protect our institution from legal recourse.
- Facilitated communication and collaboration through meetings with employees and management to encourage teamwork and rapport.
Regional Assistant Director of Administration
Navy Medical Forces Support Command
09.2019 - 09.2022
- Assigned by Regional Commanding Officer as lead investigator for three investigations for subordinate commands.
- Scheduled and conducted over 30 in-person interviews, wrote in-depth reports of findings, documented findings and made recommendations to leadership for disposition.
- Served as link between management and employees by handling questions, interpreting and administering employee agreements and helping to resolve work-related issues.
- Administered training and development for staff .members, maintained inflow of work and develop plan of action for admin team completion.
- Conducted meetings and evaluations of active-duty military and civilian employees.
- Devised robust training programs to strengthen investigatory skills, legal understanding and motivational strategies.
- Devised robust training programs to strengthen investigatory skills, legal understanding and motivational strategies
- Designed and implemented orientation programs for new employees, covering job responsibilities, policies, procedures and organizational policies.
- Worked with review boards for discrimination complaints to facilitate risk mitigation.
- Documented and updated job descriptions as well as assisted employees for wage audits.
- Briefed new hires on essential information, such as company policies, employment benefits and duties.
- Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
Department Head, Human Resources
U.S. Naval Hospital Okinawa
09.2016 - 09.2019
- Worked as key point of contact for onboarding for new employees.
- Assisted employees with transition, IT training and scheduled new employee orientations.
- Facilitated various workshops, such as strategic planning, leadership development, team building, conflict management and development planning.
- Averaged 98% satisfaction on surveys.
- Attended job fairs, set up booths, made local contacts and distribute organizational information.
- Coordinated and approved 263 hiring actions for overseas employee hires into facility from recruitment and orientation to bonuses and Permanent Change of Station.
- Trained managers on human resource policy, staff retention, salary structures and grievance procedures quarterly.
- Administrator for government payroll system that verified documented hours for employees.
- Effectively tracked and maintained records on HR platforms to for mid-term and annual evaluations.
- Coordinated internal employee assignment and supervisor changes to address gaps within organization.
- Briefed leaders weekly on changes and metrics concerning organizational manning.
- Created, reviewed and updated 24 position descriptions in collaboration with hiring managers and organizational needs.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Provided resolution to complex and confidential issues between employees and leadership.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Primary Care Access Manager/Human Resource Dept Head
U.S. Naval Hospital Okinawa
09.2016 - 04.2017
- Monitored staffing for 1200 personnel within hospital and four subspecialty clinics.
- Tracked, reviewed and evaluated 70-100 applications weekly, advanced qualified candidates.
- Assisted Managers with scheduling and conducting phone, in-person interviews and performed reference checks for candidates moved to final stages of application process.
- Collected feedback through surveys and interviews to address internal employee relations issues.
- Processed employee claims involving performance issues and harassment.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Directed job fairs to bring in local talent for long term and seasonal positions.
Patient Administrator/Human Resources Dept Head
Naval Hospital Oak Harbor
01.2014 - 04.2016
- Counseled hospital managers through challenging performance management situations.
- Supported managers in developing and communicating plans for employee or management improvement.
- Briefed organizational policy, such as equal opportunity employment and sexual harassment.
- Developed and deployed 3 Defense Organizational Climate Survey to address staff concerns.
- Investigated 18 employee/management complaints and concerns and provided corrective actions.
IT Department Head
U.S. Navy
02.2011 - 12.2014
- Organized weekly meetings to ascertain specific needs of organization and stakeholder projects.
- Managed call center contract worth $3.5M that serviced 1478 end users.
- Maintained and redefined contracts for IT infrastructure support.
- Created and terminated user's accounts from start to finish in business applications.
- Oversaw IT department operations and training.
Education
Master of Science - Hospital Administration
University of Houston – Clear Lake
Houston, TX12.2010
Bachelor of Arts - Business Administration-Healthcare Management
American Intercontinental University
Chandler, AZ08.2005
Associate of Arts - Business Administration
American Intercontinental University
Chandler, AZ12.2003
Skills
- Human Resources Practices/Policies/Procedures
- Mediation and Dispute Resolution
- Communication - verbal and written
- Workplace Investigations
- Organizational Systems
- Employee Hiring Practices
- Key relationship building
- Compensation and Benefits Administration
- Corrective Actions
- Personnel Engagement
- Problem solving
- Customer Satisfaction
- Overseeing Personnel
- Operational Leadership
Timeline
Human Resources Generalist
University of Texas Health Science Center of San Antonio
01.2023 - Current
Regional Assistant Director of Administration
Navy Medical Forces Support Command
09.2019 - 09.2022
Department Head, Human Resources
U.S. Naval Hospital Okinawa
09.2016 - 09.2019
Primary Care Access Manager/Human Resource Dept Head
U.S. Naval Hospital Okinawa
09.2016 - 04.2017
Patient Administrator/Human Resources Dept Head
Naval Hospital Oak Harbor
01.2014 - 04.2016
IT Department Head
U.S. Navy
02.2011 - 12.2014
Master of Science - Hospital Administration
University of Houston – Clear Lake
Bachelor of Arts - Business Administration-Healthcare Management
American Intercontinental University
Associate of Arts - Business Administration
American Intercontinental University
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