Jesserea Morgan
Langley
Summary
Results-driven and innovative professional with over 23 years of customer service experience, 6 years of management experience, and 6 years of startup experience across diverse industries. Proven expertise in leading teams, developing strategic marketing campaigns, and delivering exceptional customer experiences. Strong analytical and problem-solving skills committed to achieving organizational goals and driving operational efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Event Planner
Graphic Content Event Planning
03.2019 - Current
- Coordinated and managed various events, including corporate functions, weddings, and community events, ensuring seamless execution from concept to completion
- Developed event budgets, negotiated vendor contracts, and managed all logistics
- Generated creative event themes and concepts, ensuring alignment with client vision and objectives
- Established timelines and project management strategies to keep events on track and within budget
- Provided on-site management during events, overseeing staff and ensuring all elements ran smoothly
- Conducted post-event evaluations to gauge success and gather feedback for future improvements
Marketing Manager
High Maintenance Productions
01.2019 - Current
- Company Overview: A film and broadcasting company that filmed commercials for outside businesses wishing to be included in broadcasts
- Developed comprehensive digital marketing strategies and content calendars for a film and broadcasting company that filmed commercials for outside businesses wishing to be included in broadcasts
- Successfully managed to gain over 25,000 followers on social media platforms and received recommendations from 96% of users
- Led marketing efforts, sought out sponsors, and hosted giveaways and events to foster brand engagement and loyalty
- Engaged with online communities to enhance customer relationships and brand loyalty
- Collaborated with creative teams to produce high-quality advertising content
- A film and broadcasting company that filmed commercials for outside businesses wishing to be included in broadcasts
Manager/HR Director/Housekeeping Director/Marketing Manager
Hempton Heights Resort, LLC
01.2020 - 06.2024
- Established standard operating procedures (SOPs) for new business operations, ensuring compliance with industry regulations
- Successfully passed inspections by implementing rigorous quality control measures
- Developed and enforced protocols for safely handling and disposing of chemicals and hazardous materials
- Utilized HR skills to hire and train all employees across all departments, fostering a positive workplace culture
- Conducted employee evaluations to assess performance and identify development opportunities
- Led daily operations, optimizing staff performance and productivity
- Developed and executed strategic marketing initiatives to enhance brand visibility and customer engagement
- Ensured compliance with regulatory standards and maintained health and safety protocols
Manager
Bong Boutique
01.2019 - 06.2024
- Managed operations for a startup business, creating and implementing standard operating procedures (SOPs) to ensure compliance and efficiency
- Hired and trained new employees utilizing HR skills, fostering a collaborative and productive work environment
- Successfully passed inspections by maintaining high operational standards and adhering to regulations
- Set and achieved sales targets through effective sales strategies and team leadership
- Ordered inventory proactively to ensure stock availability, maintain optimal levels, and prevent shortages through timely procurement
- Designed impactful promotional displays and managed customer interactions
- Analyzed sales metrics to identify trends and optimize inventory management
- Maintained a high standard of store organization and visual merchandising
Marketing Manager
Weed Like To Apologize
04.2019 - 01.2021
- Company Overview: A film and broadcasting company with over 25,000 followers and recommended by 96% of users
- Developed and executed comprehensive marketing strategies for a film and broadcasting company with over 25,000 followers and recommended by 96% of users
- Managed a brand that filmed commercials for outside businesses, conducting market research to inform data-driven marketing strategies
- Sought out sponsors and hosted giveaways and events to increase brand visibility
- Analyzed campaign performance metrics to optimize marketing efforts
- A film and broadcasting company with over 25,000 followers and recommended by 96% of users
Sales/Billing/Resolution/Customer Service Representative
U.S. Cellular Call Center
03.2011 - 04.2012
- Assisted customers with billing inquiries, providing detailed explanations and resolving discrepancies
- Processed new sales, upgrades, and account changes while ensuring compliance with company policies
- Handled customer complaints and escalated issues as necessary, utilizing conflict resolution skills
- Educated customers on products and services, effectively upselling and cross-selling based on needs
- Maintained accurate records of customer interactions and transactions in CRM software
- Collaborated with cross-functional teams to enhance customer satisfaction and service delivery
Tier Two Customer Service Representative
Gap Inc. Direct Call Center
11.2009 - 03.2011
- Handled customer calls for Gap, Old Navy, Piperlime, and Athleta, resolving inquiries and complaints effectively
- Managed pricing adjustments, returns, and missing packages and assisted customers in placing orders
- Escalated complex issues as necessary while using CRM software to maintain accurate records
- Collaborated across multiple departments to ensure customer satisfaction and resolve issues efficiently
Switchboard Operator
Beale AFB
04.2008 - 01.2010
- Operated advanced communication systems, ensuring seamless call management and focusing on high security
- Managed highly secured calls, including directing communications to the President of the United States, emphasizing the importance of security clearance and protocol adherence
- Prioritized high-security calls, demonstrating exceptional attention to detail in handling sensitive information
- Coordinated communication between departments to optimize operational efficiency
Sales Associate/Manager/Merchandiser/Bridal Registrar
Gottschalks
11.2001 - 06.2005
- Assisted customers in selecting products and provided exceptional service to enhance their shopping experience
- Managed store displays and inventory, ensuring a visually appealing environment
- Coordinated bridal registry processes, liaising with multiple vendors to fulfill customer requests
- Processed returns and dealt with escalations effectively and efficiently, ensuring customer satisfaction in all aspects of their shopping experience
- Processed transactions and effectively and managed customer inquiries
Administrative Assistant
Yuba Community College
08.2000 - 01.2003
- Performed all aspects of administrative duties, including the use of fax machines and copy machines
- Created pamphlets and handled bookbinding and proofreading tasks
- Acted as a personal assistant for errands and general office support
- Assisted in filming classes for students online, ensuring smooth operations
Education
Bachelor of Business Administration - HR
Western Governors University
02.2025
Bachelor of Marketing -
Western Governors University
02.2025
Skills
- Customer Service Excellence
- Event Planning & Coordination
- Vendor Management & Negotiation
- Budget Development & Financial Management
- Creative Concept Development
- Standard Operating Procedures (SOP) Development
- HR Recruitment & Training
- Compliance with Cannabis Regulations
- Chemical Safety & Hazardous Materials Management
- Sales Techniques & Account Management
- Billing & Resolution Processes
- Digital Marketing & Social Media Strategy
- Market Research & Analysis
- Performance Metrics & Data Analysis
- Conflict Resolution & Problem-Solving
- Inventory Management
- Event Coordination & Promotion
- Administrative Support
- Office Management
- Proficient in Fax and Copy Machine Operations
- Pamphlet Creation and Book Binding
- Proofreading Skills
- Personal Assistance and Errand Management
- Online Class Filming Coordination
Certification
- Micro-Certification in Leadership
- Micro-Certification in Strategic and Innovative Thinking
- Award for Excellence in Strategic and Innovative Thinking
References
Jeffrey Lipe, Hempton Heights, LLC (918)693-4738
Reese Childress (918)937-9532 or (918)904-0227
Nicole Holt (918) 629-7978
Timeline
Manager/HR Director/Housekeeping Director/Marketing Manager
Hempton Heights Resort, LLC
01.2020 - 06.2024
Marketing Manager
Weed Like To Apologize
04.2019 - 01.2021
Event Planner
Graphic Content Event Planning
03.2019 - Current
Marketing Manager
High Maintenance Productions
01.2019 - Current
Manager
Bong Boutique
01.2019 - 06.2024
Sales/Billing/Resolution/Customer Service Representative
U.S. Cellular Call Center
03.2011 - 04.2012
Tier Two Customer Service Representative
Gap Inc. Direct Call Center
11.2009 - 03.2011
Switchboard Operator
Beale AFB
04.2008 - 01.2010
Sales Associate/Manager/Merchandiser/Bridal Registrar
Gottschalks
11.2001 - 06.2005
Administrative Assistant
Yuba Community College
08.2000 - 01.2003
Bachelor of Business Administration - HR
Western Governors University
Bachelor of Marketing -
Western Governors University
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