Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Generic

Jesse T. Ortiz

Irvine,CA

Summary

Highly driven Practice Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive markets.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Practice Manager

VIO Med Spa
Hendersonville, TN
05.2024 - Current
  • Worked alongside the franchise owner to start up the practice, including collaborating with the medical director and other spas within the franchise.
  • Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
  • Recruited, hired, and trained both clinical and administrative staff.
  • I have a strong understanding of spa operations, including payroll, business development through partnerships, and B2B outreach.

Practice General Manager

Sona Dermatology
Brentwood, TN
09.2022 - 01.2024
  • Hired and trained employees on duties, policies and procedures. Including clinical and administrative staff.
  • Created schedules and monitored payroll to remain within budget.
  • Established and executed business to business outreach strategies and growth initiatives in the local community.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Practice Manager

Jack + Jill Aesthetics
Franklin, TN
10.2018 - 09.2022
  • Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
  • Mentored and coached interns and newly hired team members on office procedures and computer systems.
  • Oversaw 10+ Nurse Practitioners, registered nurses and office administrators.
  • Consistently increased sales by at least 15% monthly when compared to the same calendar month in the year prior.
  • Handled all consultations for advanced laser procedures, neurotoxin & filler along with CoolSculpting, and fat reduction treatments.
  • Initiated training and education programs for supporting healthcare staff.

General Manager

Cherry Hill Programs
Nashville, TN
7 2017 - 2 2018
  • Hired and led a team of 150+ employees.
  • Trained employees to meet company standards.
  • Ensured nightly deposits were made to the bank.
  • Had oversight on customer relations.
  • Delegated administrative task.
  • Managed biweekly payroll using ADP including onboarding new hires.
  • Held continuous oversight of the property, staff, and inventory.
  • Managed detailed scheduling to ensure adequate staffing.

Skills

  • Policy and procedure development
  • Payroll administration
  • Budget and ROI oversight
  • Strategic business planning
  • New hire training
  • Electronic Health Records

Accomplishments

Business Development:

  • Assisted with VIO Med Spa in their start up and surpassed the first months goal by 55%
  • Successfully grew net sales by over $70,000 within the first 3 months of employment by the Cherry Hill Programs.
  • Completed regional management certification twice through the Cherry Hill Programs.

Certification

  • Certified Medical Assistant
  • BLS Certified

Timeline

Practice Manager

VIO Med Spa
05.2024 - Current

Practice General Manager

Sona Dermatology
09.2022 - 01.2024

Practice Manager

Jack + Jill Aesthetics
10.2018 - 09.2022

General Manager

Cherry Hill Programs
7 2017 - 2 2018

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Jesse T. Ortiz