Jessette McCain
Summary
Positive and diligent Property Management professional effective at promoting tenant satisfaction by addressing concerns, spearheading repairs, and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills offering over 20 years of commercial property management experience with a goal-oriented and performance-minded approach.
Overview
30
30
years of professional experience
2
2
Certifications
5
5
years of post-secondary education
Work History
Senior Property Manager
Cushman & Wakefield
06.2016 - Current
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Investigated and resolved any tenant complaints.
- Streamlined property management processes for improved efficiency and cost savings.
- Stayed abreast of industry trends and best practices through participation in professional organizations and continuing education opportunities.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
- Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
- Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
- Implemented preventative maintenance programs to minimize unexpected repair costs and extend the life of building systems.
- Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
- Maintained building systems by working with maintenance services and supervised repairs.
- Organized community events for residents, fostering positive relationships between tenants and management staff.
- Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
- Administered operations to handle needs of more than [Number] tenants across [Number] property units.
- Partnered with accounting teams to ensure accurate financial reporting across all managed assets.
- Prepared [Business Name] annual budget, scheduled expenditures, and collected monthly rent from tenants.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Generated professional networks by engaging in professional, industry and government organizations.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maintained detailed records of all leases, contracts, and legal documents to support efficient property management operations.
- Performed lease administration duties such as CAM calculations and reconciliations.
Senior Real Estate Manager
Washington Real Estate Investment Trust
06.2000 - 06.2016
- Communicated with landlord regarding building and tenant issues.
- Promptly responded to tenant complaints and concerns for over [Number] properties.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Mentored junior team members, fostering professional development and enhancing overall team performance.
- Maintained current contract files as prescribed by company contract policies and procedures.
- Compiled maintenance and repair requests for submission to [Type] department and reached out to local contractors for bid proposals.
- Scheduled outside contractors for major maintenance issues.
- Implemented sustainable practices in property operations, reducing environmental impact while also yielding cost savings through energy efficiency improvements.
- Assessed property, compiled information, and wrote reports regarding findings for submission to director.
- Conducted regular site visits for accurate assessments of property conditions, allowing timely implementation of necessary improvements or corrective actions.
- Managed a diverse portfolio of commercial properties, ensuring high occupancy rates and consistent revenue growth.
- Coordinated property maintenance schedules proactively addressing issues before they escalated into costly repairs or tenant dissatisfaction incidents.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Regional Service Dispatcher
ADT Security Services
03.1996 - 06.2000
- Remotely managed access-controlled sites.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Performed data entry for new accounts.
Central Station Operator
Vector Security
12.1994 - 05.1995
- Maintained proficiency in various alarm monitoring software, ensuring efficient and effective response to emergencies.
- Conducted regular audits on monitored accounts to identify and rectify any discrepancies, ensuring accuracy in information.
- Provided excellent customer service through professional communication skills when addressing client concerns or inquiries over the phone or email.
- Worked closely with fellow operators as part of a cohesive team that consistently met company performance standards and expectations.
- Mitigated false alarms by promptly contacting customers to verify the situation, reducing unnecessary emergency dispatches.
- Collaborated with law enforcement agencies to provide essential information related to active alarm events, aiding in swift resolutions.
Education
Mathematics - Mathematics
Howard University
Washington, DC 09.1987 - 06.1988
High School Diploma -
High Point High School
Beltsville, MD 09.1983 - 06.1987
Certified Property Manager (CPM) -
Institute of Real Estate Management (IREM)
01.2022 - 02.2022
Real Property Administration (RPA) -
Building Owners & Managers Institute International
01.2005
Skills
- Property Management
- Leases
- Asset Management
- Property Inspections
- Understanding of lease agreements
- Maintenance Coordination
- Tenant relations
- Eviction Process
- Rent collection
- Real Estate Laws
- Budgeting and Financial Analysis
- Budget management skills
- Contract Administration
- Crisis Management
- Financial Reporting
- Employee Motivation and Guidance
- Staff Management
- Budget Preparation
- Critical Thinking
- Capital Projects Management
- Property tours and inspections
- Maintenance Oversight
- Data Entry
- Dispute Handling
- Repair Planning
- Violation Resolution
- Microsoft Office
- Codes Compliance
- Property Service Contract Administration
- Operations Management
- Construction Project Oversight
- Video Surveillance
- Building operations
- JD Edwards
- Yardi 7
- Nexus Payables
- Winpak
- Skidata
- Building Engines
- Workspeed
Accomplishments
- Supervised teams of 8-12 staff members.
- 2014 Toby Award - Renovation Property Team
- 2016 PMMY's Award - Best Newcomer
- 2020 PMMY's Award - Best Property Team
- 2023 PMMY"s Award - Best Property Team
Certification
Certified Property Manager (CPM)
Personal Information
Title: Senior Property Manager
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Property Manager (CPM) -
Institute of Real Estate Management (IREM)
01.2022 - 02.2022
Senior Property Manager
Cushman & Wakefield
06.2016 - Current
Senior Real Estate Manager
Washington Real Estate Investment Trust
06.2000 - 06.2016
Regional Service Dispatcher
ADT Security Services
03.1996 - 06.2000
Central Station Operator
Vector Security
12.1994 - 05.1995
Mathematics - Mathematics
Howard University
09.1987 - 06.1988
High School Diploma -
High Point High School
09.1983 - 06.1987
Real Property Administration (RPA) -
Building Owners & Managers Institute International