JESSEY ASIEDU
Carteret
Summary
Reliable and organized professional with extensive customer service experience. Proven track record of providing exceptional service to all customers. Possesses excellent communication, sales and problem-solving skills. Committed to delivering quality service and providing a positive customer experience.
Overview
8
8
years of professional experience
Work History
Hospitality Specialist
Courtyard New York Midtown West
05.2024 - Current
- Collaborated with various team members to meet guests' requests.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- checking in and checking out guest.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Developed and executed strategies to improve operational efficiency.
Front Desk Agent
Distrikt Hotel New York City
08.2023 - 04.2024
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary
- Greeted customers in a friendly and professional manner, while providing excellent customer service
- Handled cash, credit and debit card transactions accurately
- Greeted customers upon arrival and provided assistance with check-in
- Assisted guests with check-in and check-out procedures ensuring accuracy of all paperwork related to their stay
- Used computer and database systems to verify information, process purchases and make notes.
Costumer Care Associate (Remote)
Rain-Consult
01.2021 - 08.2023
- Facilitated communication between clients based overseas and their families back home using secure channels
- Maintained up-to-date records of all client interactions for future reference
- Built and maintained corporate image, brand and identity
- Identified client groups and audiences, determining best way to communicate publicity information
- Coordinated positive media interviews and events sponsorships.
Sales Associate (Remote)
Bifasor Logistics
01.2017 - 06.2020
- Conducted inventory checks to ensure accuracy of shelf stock
- Provided customer service support for inquiries, complaints, and returns
- Trained new associates on store operations, policies, and procedures
- Ensured compliance with all relevant regulations throughout the duration of projects
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Bachelor of Arts - Geography
Bluffton University
Ohio City, OH06.2014
Skills
- Customer Service
- Front office operations
- Documentation and Reporting
- Quality Assurance Controls
- Microsoft Office
- Multitasking and Organization
Timeline
Hospitality Specialist
Courtyard New York Midtown West
05.2024 - Current
Front Desk Agent
Distrikt Hotel New York City
08.2023 - 04.2024
Costumer Care Associate (Remote)
Rain-Consult
01.2021 - 08.2023
Sales Associate (Remote)
Bifasor Logistics
01.2017 - 06.2020
Bachelor of Arts - Geography
Bluffton University
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