Jessica Hayes
Savannah,GA
Summary
A dedicated hospitality professional with ten years of progressive customer service experience in a variety of outlets including food and beverage, retail, and sales. Areas of expertise include training and retention, line-level supervision, and P&L control. Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations. Strategic planner with superior communication and problem-solving abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Food And Beverage Supervisor
Hotel Vandivort
06.2020 - 06.2022
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Monitored food preparation, production, and plating for quality control.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Set and oversaw weekly and special event menu plans.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Assistant Food and Beverage Manager
Bohemian Hotel Savannah Riverfront
08.2022 - Current
- Coordinated daily shift safety and sanitation procedures for bar areas and entire restaurant.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Maintained highest standards for beverage quality and service.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Resolved customer complaints involving food or beverage quality and service.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
Banquet Captain and Food & Beverage supervisor
Vandivort Hotel
07.2021 - 06.2022
- Provide dining service, set event rooms, and manage event operations within the hotel
- Assist Director of Food & Beverage with operational support and staff oversight.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Monitored staff money handling for suspicious behaviors like card skimming.
- Inspected dishes and utensils for cleanliness.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Replenished condiments and other supplies at tables and service bars.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Private Contractor
Paula Deen's Family Kitchen
10.2019 - 06.2021
- Traveled to grand openings nationally, training hosts and host managers
- Provided training and support in hopistality for management/leadership roles
- Server
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Generated detailed reports to highlight product performance and usage metrics.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Debugged and resolved technical issues related to website and mobile applications to minimize disruptions.
- Researched and identified innovative solutions to acquire resources and meet customer needs.
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
Server Trainer
Paula Deen's Family Kitchen
09.2019 - 05.2021
- Provided excellent and expedient customer service to high volume of guests for 1-2 shifts daily
- Maintained hospitality standards and restaurant opening & closing duties.
- Trained and mentored several new personnel hired to fulfill various roles.
- Analyzed and evaluated training effectiveness and program outcomes.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Developed and implemented comprehensive training program for new servers.
- Provided coaching and mentoring to employees.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Conducted monthly meetings with servers to review procedures and improve service.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Server Assistant
Longhorn Steakhouse
07.2017 - 09.2019
- Host position trainer, extensive experience with DineTime and,
- Provided direct communication between management and bussing team
- Shift lead for bussing team.
- Greeted customers and provided menus upon arrival to dining room.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Established rapport with customers by providing friendly and attentive service.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted customers with seating and menu selections to support fast-paced restaurant operations.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Assisted with dining room set up prior to and after service period.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Greeted customers warmly to provide exceptional customer service.
- Monitored dining room inventory and replenished as necessary.
- Monitored dining room and bar areas for signs of overcrowding.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
Sales Photographer
Xtreme Photo
01.2018 - 07.2018
- Supervision of staff while taking photos and editing green screen using photoshop and windows photo editor
- Provided customer service regarding commission sales and celebrity photo/autograph meet and greet events
- Digitally edited photos to enhance appearance.
- Facilitated printing of images for client's portfolio.
- Took photos from different angles and perspectives to capture perfect images.
- Captured stunning images for variety of projects.
- Assisted clients with creative ideas for photography needs.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Displayed portfolio to show off best work to potential clients and promote skills and value.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Offered image proofs to help clients choose best photos from shoot.
- Trained new photographers in use of camera equipment and editing software.
- Selected and set up appropriate props, backdrops, and lighting.
- Used image processing algorithms to reduce motion blur and enhance color, contrast and light range.
- Planned and prepared for on-location and studio shoots.
- Managed team of photographers for special projects.
Key Holder
Haggar Clothing Co.
08.2016 - 05.2018
- Preformed opening and closing duties, as well as merchandise placement, register counting, closing and opening paperwork.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Trained team members in successful strategies to meet operational and sales targets.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Mentored new sales associates to contribute to store's positive culture.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Researched issues to obtain appropriate answers to customer inquiries.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
Diploma -
Reeds Spring High School
Associate of Arts -
Ozarks Technical Community College
Skills
- Adobe photoshop
- Closing
- Illustrator
- Microcomputers
- Microsoft office
- Photography
- Point of Sale Systems
- Communication Systems
- Sales
- Supervisory skills
- Training Experience
- Safe Food Handling Practices
- Guest Relations Management
- Food Safety and Quality
- Patron Experiences
- Guest Satisfaction
- Task Delegation
- Train Employees
- Reservation Coordination
- Data Entry Software
- Service Training
- Work Schedule Creation
- Orientation and Onboarding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Food and Beverage Manager
Bohemian Hotel Savannah Riverfront
08.2022 - Current
Banquet Captain and Food & Beverage supervisor
Vandivort Hotel
07.2021 - 06.2022
Food And Beverage Supervisor
Hotel Vandivort
06.2020 - 06.2022
Private Contractor
Paula Deen's Family Kitchen
10.2019 - 06.2021
Server Trainer
Paula Deen's Family Kitchen
09.2019 - 05.2021
Sales Photographer
Xtreme Photo
01.2018 - 07.2018
Server Assistant
Longhorn Steakhouse
07.2017 - 09.2019
Key Holder
Haggar Clothing Co.
08.2016 - 05.2018
Diploma -
Reeds Spring High School
Associate of Arts -
Ozarks Technical Community College
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