Jessi Boutte
San Francisco,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Outgoing, fun personality, balanced with great work ethic and taking pride in growth and a job well-done.
Overview
13
13
years of professional experience
Work History
Bartender and Server
The Summer Place
08.2023 - Current
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Served high customer volumes during special events, nights, and weekends.
Bartender and Server
Chief Sullivan's
04.2022 - Current
- As a face of the bar, I am in charge of welcoming guests and providing a safe and warm environment for them to enjoy their food and beverages
- I am well versed in all the cocktails and have extensive knowledge of the beers, wine and food we provide as offerings
- I maintain a clean, organized, and inviting space for our guests to enjoy
- My job is to keep guests safe, happy and satisfied
- As well as support the rest of the team in doing so.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Upheld strict regulations for safe alcohol service and food safety.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Served high customer volumes during special events, nights, and weekends.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Office Manager
Planart Construction
01.2023 - 01.2024
- Managed senior-level personnel working in marketing and sales capacities.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated special projects and managed schedules.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Bar Manager/Bartender
Barley Taps LLC
02.2021 - 08.2023
- I began as a bartender, serving guests with my extensive beer knowledge and professional hospitality
- I then moved into a manager position; taking charge of staff training, hiring, payroll, inventory and ordering, invoicing and billing, paying bills, overall ensuring the business ran smoothly and made profit
- All while the owner operated from another state.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Consulted with managers to organize special events and promotions.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 12% improvement over prior onboarding process.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Developed unique events and special promotions to drive sales.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Closed out cash register and prepared cashier report at close of business.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Motivated staff to perform at peak efficiency and quality.
Cafe Manager
Gus's Community Market
10.2016 - 09.2019
- Alongside Gus's Community Market, i was able to work closely with the owners to build out and run a successful Café' in the location at Harrison St & 17th
- I helped to decorate, staff, train, and run the entire café' from the bottom to open date
- I was fortunate enough to stay with the company for 3 plus years and hone my management skills while being in charge of the entire operating café' and staff
- I also was used all over the store in other departments to help other managers
- This experience taught me a lot of useful skills with time managment, marketing, training staff, order and inventory, running a successful and profitable business.
- Created and implemented promotional campaigns to increase customer loyalty.
- Oversaw food preparation and monitored safety protocols.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Cultivated strong relationships with local suppliers to secure top-quality products at competitive prices.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Developed unique events and special promotions to drive sales.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
Receptionist/Medical Assistant
Strauss Family Chiropractic
01.2011 - 11.2014
- In this family run chiropractic establishment, I was able to support the doctor by scheduling patients, preparing their charts, taking payments, as well as using my X-ray Tech license to take X-rays of the patients in need and help with diagnosis for treatment
- I worked closely with the doctor to create treatment plans for our patients in their wellness journey's, I was also fortunate enough to learn some massage therapy training from the doctor
- I worked with the systems needed for collecting information on insurance and working with the companies to take necessary payments
- I also worked with marketing to drive an increase in the family business.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Corresponded with clients through email, telephone, or postal mail.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Maintained confidentiality of information regarding clients and company.
- Handled assignments independently with good judgement and critical thinking skills.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Xray Tech/Medical Assistant -
California School of Continued Education
San Luis Obispo, CA09.2009
Skills
- Time management
- Customer service
- Communication skills
- Leadership
- Guest services
- Inventory Control
- Payroll Management
- Staff Management
- Marketing
- Sales Development
- Performance Improvement
- Telephone Etiquette
- Service-oriented mindset
- Teamwork and Professionalism
- Outgoing Personality
- Strong multitasking
I run my own online health and wellness business as well.
I was fortunate enough to align myself with an ever-growing online health and wellness business a few years ago. Through this business, i use my love and passion for healthy living and knowledge gained through education on nutrition, clean living, and eco-friendly based movements in companies worldwide. I work as an independent consultant with clients to give them options to level up their health and shop from a non-toxic brand that also gives back to the planet and the communities.
Timeline
Bartender and Server
The Summer Place
08.2023 - Current
Office Manager
Planart Construction
01.2023 - 01.2024
Bartender and Server
Chief Sullivan's
04.2022 - Current
Bar Manager/Bartender
Barley Taps LLC
02.2021 - 08.2023
Cafe Manager
Gus's Community Market
10.2016 - 09.2019
Receptionist/Medical Assistant
Strauss Family Chiropractic
01.2011 - 11.2014
Xray Tech/Medical Assistant -
California School of Continued Education