Jess Brummett

• Evaluating client eligibility for SNAP, TANF, and healthcare benefits through thorough assistance.
• Focused on nursing home processing, application processing, and redetermination efforts.
• Conducting outreach to clients and authorized representatives for information gathering.
• Leveraging Genesys Cloud and IEDSS systems for effective communication management.
• Demonstrating exceptional organizational skills and meticulous attention to detail in service delivery.
• Embarking on continuous learning initiatives to advance capabilities within the position.
• Developed strategies to improve efficiency in the processing of applications and customer service delivery.
• Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

• Sold vehicles while demonstrating extensive product knowledge.
  Greeted customers to establish rapport and identify needs.
  Provided tailored solutions to enhance customer satisfaction.
• Monitored competitor activity and pricing strategies to adjust accordingly.
• Participated in regular training sessions on new products, services, and industry trends.
• Ensured customer satisfaction by providing follow-up support after purchases.

• Executed unit showings and processed lease paperwork efficiently.
  Conducted thorough analysis of legal documents and drafted lease agreements.
  Interacted with clients regularly, ensuring prompt assistance with queries.
  Resolved issues swiftly to enhance customer satisfaction.
  Proficient in Yardi, Rent Max, and RentCafe software tools.
• Ensured that all paperwork was completed accurately in accordance with company policy.
• Used conflict resolution skills to quickly resolve issues among residents.
• Conducted informative and personalized tours, resulting in new leases.

Oversaw bar inventory management, including restocking supplies and ordering spirits, beer, wine, and mixers.

Closed cash register daily and generated accurate cashier reports.

Resolved discrepancies in cash drawers promptly to uphold financial integrity.

Processed customer orders while promoting special beverage and food selections.

Ensured cleanliness by polishing glassware, bussing tables, and removing debris.

Exceeded daily sales targets through effective upselling of specials and promotions.

Executed consultative sales strategies to understand customer requirements and propose relevant solutions.

Partnered with coworkers to uphold exceptional service standards for customers.

Delivered top-quality, personalized support to drive sales and elevate customer satisfaction.

Mentored new sales team associates in product details, selling techniques, and operational guidelines.

Prepared end-of-day reports along with banking activities in an organized manner.

Engaged actively with customers throughout their shopping journey.

Accurately processed cash and credit card payments at point of sale.

Cultivated customer loyalty through outstanding service excellence.