Jessi Carey
Canton,MI
Summary
Customer-oriented Store Manager offering 3 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Thoughtful Orthodontic Assistant accomplished at establishing a trusting rapport with patients. Gifted at documenting dental care services and maintaining patient charts and records. Experience making preliminary impressions and assisting orthodontist in bonding and banding brackets.
Overview
7
7
years of professional experience
Work History
Orthodontic Assistant
Today's Orthodontics & Pediatric Dentistry
Novi, MI
02.2024 - Current
- Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
- Provided patient education regarding oral hygiene and post-treatment care instructions.
- Prepared patients for dental radiographs and photographs.
- Communicated with other medical professionals regarding patient care needs.
- Cleaned and maintained equipment after each use in accordance with safety protocols.
- Maintained confidentiality of patient information at all times according to HIPAA regulations.
- Organized patient records and kept track of treatment plans.
- Scheduled appointments for patients based on availability of doctors' time slots.
Store Manager
Journeys Kidz
Ann Arbor, MI
11.2020 - Current
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Supervised cash drawer balances and deposits of store receipts.
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Voluntary Worker
USA Hockey
Plymouth, MI
10.2017 - Current
- Received orders and fulfilled orders quickly and efficiently.
- Calculated and processed payments, communicating with customers to ensure accuracy and satisfaction.
- Cleaned food preparation areas, cooking surfaces and utensils.
- Prepared items according to written or verbal orders, working on several different orders.
- Answered patron questions about menu items, pricing and potential food allergy risks.
- Served food and beverages with focus on quality items and superior service.
- Made and served coffee, tea and fountain drinks.
Barista
Biggby
Canton, MI
04.2021 - 07.2021
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collected payments and provided accurate change.
Barista
Bambu Bubble Tea
Canton, MI
02.2020 - 10.2020
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
Education
High School Diploma -
Canton High School
Canton06.2021
Skills
- Retail Inventory Management
- Customer Service
- Shift Scheduling
- Employee Training
- Talent Recruitment
- Team-Oriented
- Flexible Schedule
- Recruiting and Hiring
- Employee Terminations
- Opening and Closing Procedures
- Friendly and Positive
- Reliable
- Verbal and Written Communication
- Employee Supervision and Motivation
- Multitasking and Organization
- Cash Management
- Sales Professional
- Chart updating
- Diagnostic x-rays
- Instrument Sterilization
- Instrument preparation
- Oral Impressions
- Patient Education
Timeline
Orthodontic Assistant
Today's Orthodontics & Pediatric Dentistry
02.2024 - Current
Barista
Biggby
04.2021 - 07.2021
Store Manager
Journeys Kidz
11.2020 - Current
Barista
Bambu Bubble Tea
02.2020 - 10.2020
Voluntary Worker
USA Hockey
10.2017 - Current
High School Diploma -
Canton High School
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