Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jessi Conley

Franklin,MA

Summary

Motivated banking professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions. 

Overview

18
18
years of professional experience

Work History

Afterschool/Early School Cooordinator/Supervisor

Milton Community Schools
08.2020 - Current
  • Maintain safety of students at all times
  • Oversee planning/scheduling activities for students
  • Oversee a staff of approximately 25-35 employees
  • Problem solve
  • Time management
  • Interact with and care for student needs
  • Daily attendance and record keeping
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Group Leader (Class Specialist)

Milton Community Schools
08.2015 - 06.2019
  • Led by example, demonstrating commitment to the students and staff.
  • Facilitated cooking and art classes
  • Monitored team performance to identify improvement opportunities.
  • Supported staff with developing professional skills and abilities, uplifting team performance.
  • Resolved conflict.
  • Attended staff development meetings and workshops and applied information from those events into daily activities.
  • Assisted students with homework issues and helped to incorporate positive study skills.
  • Developed and executed training programs, elevating team skills and performance.

Teller

Bank Of America
01.2007 - 06.2013
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Received regional branch recognition award 4 times with 4 merit raise increases.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Organized, stocked and maintained the teller window area.
  • Maintained balancing record with 97% rate of accuracy.
  • Exceeded quarterly sales goals by varied%.
  • Collected member loan payments.
  • Sold cashier's checks, traveler's checks and money orders.
  • Processed exchange and foreign currency.
  • Maintained friendly and professional customer interactions.

Customer Service Representative

Dunkin Donuts
08.2006 - 01.2007
  • Maintained cash drawer
  • Served customers accurately and quickly
  • Reported problems to manager
  • Resolved any problems within my limits
  • Kept work station clean and stocked

Education

GED -

SCALE
Somerville, MA
2000

Certificate Program - Medical Assisting

Bryman Institute
Brighton, MA
2001

Skills

  • Cash handling expertise
  • Compliance, banking laws and regulations
  • Night and safe deposit procedures
  • Goal-oriented
  • Self-sufficient
  • Positive
  • Detail-oriented
  • Team Player

Accomplishments

  • Earned Award of Excellence for outstanding customer service and sales four times at Bank of America 2007-2013
  • Earned Customer Service award at Dunkin Donuts 2006

Timeline

Afterschool/Early School Cooordinator/Supervisor

Milton Community Schools
08.2020 - Current

Group Leader (Class Specialist)

Milton Community Schools
08.2015 - 06.2019

Teller

Bank Of America
01.2007 - 06.2013

Customer Service Representative

Dunkin Donuts
08.2006 - 01.2007

GED -

SCALE

Certificate Program - Medical Assisting

Bryman Institute

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Jessi Conley