Jessi Durbin

• Enhanced patient satisfaction with the pre-certification process through personalized support and guidance.
• Improved communication between hospital departments by coordinating with medical staff, insurance providers, and patients to ensure timely precertifications.
• Provided ongoing training and education for new staff on best practices for obtaining pre-certifications, ensuring consistent high-quality service delivery.
• Reduced workflow bottlenecks by prioritizing tasks based on urgency and importance while managing multiple competing demands effectively.
• Safeguarded sensitive patient information by adhering strictly to HIPAA regulations when handling documents relating to precertifications.

Managed multiple tasks and met time-sensitive deadlines.

• Confirmed appointments, communicated with clients and updated client records.
• Resolved customer problems and complaints.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered central telephone system and directed calls accordingly.
• Provided callers with address, directions, company website and related information.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Maintained confidentiality of information regarding clients and company.
• Teamwork and Communication Skills

• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Reduced errors in financial records by conducting regular audits of billed accounts.

Money audits

• Cash handling
• Leadership in running branch (Opening, closing, money audits, Vault maintenance
• Team building
• Communication
• Problem solving for Members
• Compiled database of loan applicants' credit histories, financial statements and other financial information.
• Advised clients on mortgage, education and personal loans.
• Created reports on deteriorating trends and fiscal year-end losses.

• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Supervised loan personnel and motivated to maintain customer service and performance standards.
• Monitored pipelines to track and log status of loans.
• Created plans and communicated deadlines to complete projects on time.
• Identified issues, analyzed information and provided solutions to problems.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Maintained energy and enthusiasm in fast-paced environment.

• Taking income clients accident information
• Medical records specialist; summering medical records and itemized billing statements.
• Maintained positive office environment using active listening and prompt problem solving.
• Coordinated referrals and direct support for injured clients And their families.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Developed and maintained courteous and effective working relationships.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Worked with customers to understand needs and provide excellent service.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Front desk emergency department registration, along with ambulance bay and updating patient information via bedside, collection of copayment, Insurance verification.
• Facilitated communication between patients and various departments and staff.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Followed document protocols to safeguard confidentiality of patient records.
• Collaborated with team members to achieve target results.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Participated in team-building activities to enhance working relationships.

• Front desk, checking patients in, making appointments, answering phones, collecting copays, checking patients out, posting copays.
• Used computer programs and registration systems to schedule patients for routine and complex procedures.
• Completed clerical duties and tasks for clinic administration.
• Checked patient insurance, demographic and health history to keep information current.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
• Helped patients complete necessary medical forms and documentation.
• Organized paperwork such as charts and reports for office and patient needs.

• Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
• Checked employees' benefits enrollment for accuracy and inputted all data into system.
• Observed strict procedures to maintain data and plan participant confidentiality.
• Updated benefit cost summaries for employer cost tracking.

• Answering incoming calls for mobile sales and service
• Accomplishments
• Making sales
• Skills Used
• Computer skills, mobile devices and multiple phone lines
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Recommended products to customers, thoroughly explaining details.

• Answered multiple phone lines, scheduled appointments, took messages, collected copayments, filed faxes, data entry, consults, hospital list and front desk.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic and health history to keep information current.
• Organized paperwork such as charts and reports for office and patient needs.
• Supported office staff and operational requirements with administrative tasks.
• Transcribed phone messages and relayed to appropriate personnel.
• Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
• Helped patients complete necessary medical forms and documentation.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
• Managed multi-line phone system and pleasantly greeted patients.
• Completed patient referrals to other medical specialists.
• Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
• Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
• Maintained current and accurate medical records for patients.
• Completed and filed financial documentation for accounting purposes.
• Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.