Jessi Isaacs
Konawa,OK
Summary
Proven problem-solver and multitasker, I enhanced customer satisfaction and streamlined claim handling at Advanced Call Center Technologies. Skilled in claims investigation and computer proficiency, I consistently maintained compliance and confidentiality, demonstrating reliability and attention to detail. Achieved a significant improvement in process efficiency, underscoring my adaptability and commitment to quality.
Experienced with claims management and dispute resolution. Utilizes strong analytical skills to assess and process claims efficiently. Track record of maintaining regulatory compliance and delivering exceptional client service.
Overview
7
7
years of professional experience
Work History
Prepaid Card Claims Agent
Advanced Call Center Technologies
10.2020 - 11.2024
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Participated in ongoing training programs to stay current on industry developments and maintain a strong understanding of relevant laws and regulations affecting the claims process.
- Collaborated with cross-functional teams to develop best practices for claim handling procedures.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
Bank Teller
BancFirst
05.2018 - 03.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided customer records, account statements and copies of checks.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Audited fellow teller currency to contribute to dual-control procedures.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
Count Room Attendant
Seminole Nation Gaming Enterprises
08.2017 - 05.2018
- Streamlined inventory management by organizing storage areas for easy access to essential tools and supplies.
- Supported management in maintaining the integrity of the casino''s financial assets through diligent monitoring and reporting.
- Demonstrated a high level of integrity in handling confidential financial information, earning trust from colleagues and supervisors alike.
- Ensured compliance with gaming regulations through meticulous attention to detail and adherence to protocols.
Education
Associate of Arts - General Studies
Seminole State College
Seminole, OKSkills
- Problem-solving abilities
- Multitasking
- Claims Investigation
- Reliability
- Computer Proficiency
- Documentation skills
- Quality Control
- Adaptability
- Dispute Resolution
- Fraud Detection
- Financial Analysis
- Policy requirements and eligibility
Timeline
Prepaid Card Claims Agent
Advanced Call Center Technologies
10.2020 - 11.2024
Bank Teller
BancFirst
05.2018 - 03.2019
Count Room Attendant
Seminole Nation Gaming Enterprises
08.2017 - 05.2018
Associate of Arts - General Studies
Seminole State College