Jessi Johnson
Kyle,Texas
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
Client Growth Specialist
Volusion
01.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Conducted market research to identify new opportunities and target markets.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set up appointments with potential and current customers to promote new products and services.
Branch Manager
Capitol Credit Union
02.2020 - 02.2022
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Submitted loan applications to underwriter for verification and recommendation.
Financial Sales Advisor
BBVA Compass Bank
04.2015 - 02.2020
- Developed incentives, achieving sales targets to increase revenue.
- Implemented initiatives to improve customer satisfaction and increase repeat business.
- Educated employees on promotional installment programs, origination processes and compliance requirements related to finance.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Discussed financial options with clients and provided informed suggestions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Provided advice on different bank products and financial options.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
Assistant Manager
Stripes Convenience Store
08.2012 - 02.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Prepared working papers, reports and supporting documentation for audit findings.
Skills
- Attention to Detail
- Customer Relationship Management
- Adaptability
- Time Management
- Team Collaboration
- Sales Presentations
- Problem Solving
- Pricing Strategy
- Lead Generation
- Solution Selling
- Sales Tracking
- Pipeline Management
- Business Planning
Timeline
Client Growth Specialist
Volusion
01.2021 - Current
Branch Manager
Capitol Credit Union
02.2020 - 02.2022
Financial Sales Advisor
BBVA Compass Bank
04.2015 - 02.2020
Assistant Manager
Stripes Convenience Store
08.2012 - 02.2015
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