Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessi King

Summary

Motivated Administrator with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable worker successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Server

JW SNACKS GULF COAST BAR & GRILL
04.2017 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Increased sales significantly by upselling higher-end products to customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Property Manager's Assistant

Kim Anderson TimberRun Townhomes
01.2020 - 12.2021
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Maintained sufficient number of units market-ready for lease.
  • Kept properties in compliance with local, state and federal regulations.
  • Collected and maintained careful records of rental payments and payment dates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Completed annual rent calculations using housing database software.

Assistant Manager

Village Inn Pancake House
11.2016 - 04.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.

Education

GED -

Colorado Northwest Community College
Craig, CO
08.2023

Skills

  • Daily Specials Memorization
  • Food Inspection
  • Table Setting
  • Safe Food Handling
  • Food Running
  • Table Bussing
  • Beverage Preparation
  • Guest Engagement
  • Order Management
  • Supply Restocking
  • Order Delivery Practices
  • Food Delivery
  • Performance Improvement
  • Regulatory Compliance
  • Quality Control
  • Point of Sale Operation
  • Menu Presentation
  • Order Accuracy
  • Relationship Management
  • Table Setting Knowledge
  • Food Safety Understanding
  • Food Sales and Promotion
  • Service Prioritization
  • Sales Expertise
  • Ordering Procedures
  • Food Spoilage Prevention
  • Guest Seating
  • Guest Relations Management
  • Bill Computation
  • Front-Of-House Display Creation
  • Food Station Setup
  • Sales Techniques
  • Item Promotion
  • Cash Handling
  • High-Volume Dining
  • Hospitality Service Expertise
  • Suggestive Selling
  • Menu Memorization
  • Food and Beverage Pairings
  • Dining Area Maintenance
  • Business Development
  • Business Administration
  • Property Management
  • Maintenance Scheduling
  • Tenant Relations
  • Staff Management
  • Database Management
  • Grounds Maintenance
  • Financial Budgeting and Reporting
  • Apartment Maintenance
  • Exceptional Oral and Written Communication Skills
  • Preparing Property Agreements
  • Multi-Family Property Management
  • Tenant and Eviction Laws
  • Preventive Maintenance
  • Property Tours and Inspections
  • Property Accountability
  • Lease Renewals
  • Payment Collection
  • Fair Housing Mandates
  • Schedule Coordination
  • Customer Engagement
  • Complaint Resolution
  • Supply Chain Management
  • Food Service Background
  • Shift Management
  • Passion for Customer Satisfaction
  • Customer-Oriented
  • Staff Scheduling
  • Adaptable
  • Organization and Prioritization
  • Supervisory Skills

Timeline

Property Manager's Assistant

Kim Anderson TimberRun Townhomes
01.2020 - 12.2021

Server

JW SNACKS GULF COAST BAR & GRILL
04.2017 - Current

Assistant Manager

Village Inn Pancake House
11.2016 - 04.2017

GED -

Colorado Northwest Community College

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Jessi King