Jessi Smith
Saint Charles,IL
Summary
Organized Typist with excellent administrative skills. Proficient in filing, alphabetizing and working with customers. Possesses understanding of operation of office equipment and programs. High-performing typist with substantial experience in creating, editing and formatting documents. Proficient in Microsoft Office and Google Docs with typing speed beyond average. Strong verbal and written communication skills and excels under tight deadlines.
Overview
18
18
years of professional experience
Work History
Personal Care Assistant
Illinois Department of Human Services
03.2010 - Current
- Helped them feel like humans and unlike a burden
- Coordinated and scheduled appointments
- Managed correspondence by facilitating clear communication between clients and healthcare providers
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Record keeping for both myself and the clients when needed
- Handled their personal hygiene needs, paying close attention to ensure no transference
Housekeeping and Laundry Attendant
Mary's Cleaning Services
05.2010 - 01.2015
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
- Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
- Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
- Upheld strict confidentiality regarding sensitive information encountered during the course of duty, including guest personal belongings left unattended in their rooms.
- Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
- Consistently met high-performance expectations set forth by management while maintaining exceptional levels of professionalism under pressure situations.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Sorted, laundered and put away various laundry items.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Managed household inventory and restocked supplies as needed, reducing client stress and ensuring proper maintenance of their home.
- Efficiently juggled multiple responsibilities simultaneously while maintaining attention to detail and adhering to tight deadlines set forth by clients.
- Improved client satisfaction by addressing special requests or concerns promptly, demonstrating excellent communication skills and problem-solving abilities.
- Improved the overall appearance of clients'' homes by performing deep-cleaning tasks on a regular basis.
- Provided personalized care to clients with specific needs or disabilities, demonstrating empathy and professionalism at all times.
- Contributed to a safe living environment by identifying potential hazards or safety concerns within the home during routine cleaning tasks.
- Coordinated schedules with other household staff members to provide seamless service to clients without interruptions or conflicts.
- Organized closets, pantries, and storage spaces to optimize efficiency within the home environment for clients'' ease of use.
- Delivered exceptional service by adapting to each client''s unique preferences and maintaining confidentiality with sensitive information.
- Reduced allergens in the home with regular dusting, vacuuming, and sanitizing surfaces according to best practices.
Restoration Crew Member
Inviso Fire and Flood Services
01.2007 - 09.2010
- Restored damaged properties by efficiently removing debris and cleaning surfaces.
- Collaborated with team members to effectively manage multiple restoration tasks simultaneously.
- Completed restoration projects within deadlines, ensuring minimal disruption to clients'' lives.
- Increased company reputation by consistently providing high-quality workmanship on all completed projects.
- Maintained safety standards throughout the restoration process, reducing the risk of injury for both crew members and clients.
- Consistently met quality control standards through thorough inspections of completed work before final walkthroughs with clients.
- Reduced waste on job sites by properly sorting materials for recycling or disposal according to local regulations.
- Improved property conditions by repairing structural damage and replacing damaged materials.
- Adhered to strict guidelines for mold remediation, ensuring a safe environment post-restoration for occupants.
- Demonstrated adaptability in adjusting to unexpected challenges during the restoration process, ensuring successful project completion.
- Developed strong relationships with clients through clear communication and attention to detail in restoring their properties.
- Utilized industry-specific tools and equipment to expedite restoration work, increasing overall efficiency.
- Supported fellow crew members by sharing knowledge of industry best practices and offering assistance when needed.
- Maximized client trust through transparency regarding project timelines, costs, processes involved in the restoration plan.
- Enhanced customer satisfaction by promptly addressing concerns and providing timely updates on restoration progress.
- Contributed to the company''s growth by providing exceptional service, leading to client referrals and repeat business.
- Efficiently coordinated with insurance adjusters on claim-related matters, facilitating smooth communication between parties involved.
- Provided excellent customer service during challenging situations, maintaining a calm demeanor and finding solutions quickly.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as Melaleuca products
- Completed tear-down of existing structures and prepared for new construction.
- Designed and conducted research to contribute meaningful information to restoration field.
- Operated vehicles, gas-powered machinery and hand tools to accomplish diverse land management objectives.
Education
Pursuing A Degree in English And Science - Labor And Delivery
Southern New Hampshire University
Hooksett, NH06-2027
No Degree - Business Accountancy
Everest Community College
Aurora, IL03-2008
High School Diploma -
West Chicago Community Highschool
West Chicago, IL06-2003
Skills
- Housekeeping tasks
- Personal Hygiene Assistance
- Compassionate Caregiving
- Behavior Management
- Behavior redirection
- Medication Administration
- Physical therapy support
- Cooking and meal preparation
- Observational skills
- Fast Typing Speed
- Document Formatting
- Typing Software Familiarity
- Proofreading & editing
- Problem-Solving
- Adaptability and Flexibility
Additional Information
Being the mom of a daughter with Williams Syndrome, polishing and learning more skills was a constant given. I've managed to raise a compassionate, truthful, and respectful kid. However, I am eager to return to the workforce where I can be professionally useful. While making the decision to stay home and raise my children was one of the hardest, it taught and refined a myriad of skills that I can now apply to the working world. With my unique skillset and unwavering positivity, I am an addition to a team that shouldn't be underestimated; willing to go above and beyond to keep clients satisfied.
- Creative problem solving-when computers went down, moved things around in the budget to fit new supplies. It saved money and became much more time efficient
- Scheduling and rescheduling; including coordination of the two
- Organization and attention to detail
- Ability to keep the peace and display patience; great for teamwork
- Remaining calm in crisis and maintaining a "nobody left behind" ethic
- As a shift lead, I was able to balance time, people, and merchandise.
- I received commencement for consistently making the most up-sales . Up-sales that made Children's Place enough profit; allowing it to be one of the last stores to survive Charlestowne Mall
Timeline
Housekeeping and Laundry Attendant
Mary's Cleaning Services
05.2010 - 01.2015
Personal Care Assistant
Illinois Department of Human Services
03.2010 - Current
Restoration Crew Member
Inviso Fire and Flood Services
01.2007 - 09.2010
Pursuing A Degree in English And Science - Labor And Delivery
Southern New Hampshire University
No Degree - Business Accountancy
Everest Community College
High School Diploma -
West Chicago Community Highschool