Jessi Watts
Blackwell,TX
Summary
Dependable professional with experience in jail operations, residential monitoring, and workforce support. Skilled in reporting, data entry, and maintaining accurate records. Focused on safety, client service, and detailed documentation to support strong daily operations.
Overview
7
7
years of professional experience
Work History
Resident Monitor
Taylor County CSCD
Abilene, Texas
08.2026 - Current
- Monitored resident conduct within Taylor County CSCD residential program.
- Enforced facility policies and reported rule violations to probation staff.
- Completed resident check-ins and updated daily activity logs.
- Inspected living spaces for safety, cleanliness, and contraband.
- Maintained accurate documentation of incidents or unusual occurrences involving residents.
Choices/TANF Career Navigator
SERCO of Texas - Workforce Solutions Concho Valley
San Angelo, Texas
05.2026 - 08.2026
- Guided job seekers through Workforce Solutions Concho Valley career navigation services.
- Assessed client employment needs using SERCO of Texas intake procedures.
- Explained training options, job search tools, and community resource referrals.
- Supported career planning with resume reviews and interview preparation.
- Maintained accurate case notes in workforce service systems.
- Scheduled appointments and coordinated follow-up with local workforce staff.
Jailer
Nolan County Sheriffs Department
San Angelo , Tx
11.2024 - 03.2026
- Monitored inmate housing areas for safety and security at county jail.
- Booked inmates into custody using jail records and intake procedures.
- Searched inmates and property during intake and movement.
- Supervised inmate meals, recreation, and daily housing routines.
- Conducted security rounds and checked doors, locks, and surveillance areas.
- Monitored security cameras to ensure safety of inmates and personnel.
Employment and Resource Specialist
Goodwill West Texas
San Angelo, Texas
03.2022 - 11.2024
- Supported Goodwill West Texas clients with community resource referrals and service navigation.
- Assessed participant needs and connected them with appropriate employment and support programs.
- Reviewed confidential records and updated resource files for client follow-up.
- Assisted clients with applications, forms, and documentation requirements.
- Collaborated with staff and community partners to address client barriers.
- Tracked service requests and responded to client questions with clear guidance.
Customer Account Representative
Immediate Credit Recovery
REMOTE , TX
11.2021 - 02.2022
- Reviewed delinquent customer accounts using Immediate Credit Recovery systems.
- Contacted customers to discuss account status and payment options.
- Negotiated payment arrangements within recovery guidelines and policies.
Correspondence Clerk
Performant Recovery
San Angelo , TX
07.2021 - 11.2021
- Reviewed incoming mail and routed disputed collection documents.
- Verified account details against Performant Recovery case files.
- Updated correspondence logs in Performant Recovery tracking systems.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Updated spreadsheets and other document filing systems.
Customer Service Representative
Immediate Credit Recovery
REMOTE , TX
04.2020 - 07.2021
- Handled inbound calls for Immediate Credit Recovery and explained account balances clearly.
- Verified customer information and ensured accurate account documentation.
- Escalated disputed accounts to supervisors and supported issue resolution.
- Adhered to compliance rules and protected sensitive customer information.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Grape Creek ISD
San Angelo, TX05-2005
Some College (No Degree) - Medical Coding And Billing
U.S. Career Institute
Fort Collins, CO09-2026
Skills
- Data entry
- Security monitoring
- Documentation skills
- Client relationship management
- Reporting and documentation
- Case management
- Incident reporting
Timeline
Resident Monitor
Taylor County CSCD
08.2026 - Current
Choices/TANF Career Navigator
SERCO of Texas - Workforce Solutions Concho Valley
05.2026 - 08.2026
Jailer
Nolan County Sheriffs Department
11.2024 - 03.2026
Employment and Resource Specialist
Goodwill West Texas
03.2022 - 11.2024
Customer Account Representative
Immediate Credit Recovery
11.2021 - 02.2022
Correspondence Clerk
Performant Recovery
07.2021 - 11.2021
Customer Service Representative
Immediate Credit Recovery
04.2020 - 07.2021
High School Diploma -
Grape Creek ISD
Some College (No Degree) - Medical Coding And Billing
U.S. Career Institute