Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Jessiah K. Augustin

Brooklyn,USA

Summary

Dependable and driven college student with experience in leadership, customer service, training, and administrative support. Strong background in communication, conflict resolution, and team collaboration in high-paced environments. Quick learner with a passion for helping others, and solving problems. Seeking to contribute to dynamic teams in roles involving people, organization, and operations.

Overview

5
5
years of professional experience

Work History

Cross Trainer

Shake Shack
Brooklyn, USA
04.2022 - Current
  • Trained and mentored over 20 team members, promoting teamwork and consistent service.
  • Supported employee onboarding and boosted workplace communication.
  • Handled customer concerns professionally, creating a positive service environment.
  • Assisted with inventory checks and end-of-day reporting to support business operations.

Server

The Delight Factory
Brooklyn, USA
01.2021 - 12.2021
  • Delivered high-quality customer service in a fast-paced environment.
  • Improved communication and multitasking skills during peak service hours.
  • Ensured product accuracy and presentation before delivery to customers.

Green Team Member

The Campaign Against Hunger
Brooklyn, USA
07.2020 - 11.2020
  • Led and trained volunteer groups across multiple community sites.
  • Organized outreach events and supported administrative training tasks.
  • Tracked sales and maintained records for farm stand operations.

Education

Bachelor of Arts - Psychology

Brooklyn College, City University of New York
Brooklyn, NY
05.2026

Skills

  • Team leadership and collaboration
  • Customer service and support
  • Time management and prioritization
  • Conflict resolution and communication
  • Microsoft Office (Excel, Word, PowerPoint, Outlook)
  • Data entry and reporting
  • Research and project planning
  • Training and development

Projects

Research Project – Music & Emotion, Brooklyn College, Conducted a study on how music speed affects emotional responses. Collected and analyzed data, then presented findings in a formal report. Strengthened research, organization, and public speaking abilities.

Timeline

Cross Trainer

Shake Shack
04.2022 - Current

Server

The Delight Factory
01.2021 - 12.2021

Green Team Member

The Campaign Against Hunger
07.2020 - 11.2020

Bachelor of Arts - Psychology

Brooklyn College, City University of New York

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