Jessiah Swales
Plymouth,MA
Summary
A highly driven and eager worker with a passion for learning and improving his skills as an employee and leader. Can seamlessly balance multiple priorities and meet the desired expectations while remaining professional. Exhibits an exceptional ability to thrive in chaotic work environments while remaining focused, team-driven, and with a high level of communicational proficiency to progress toward the common goal of succeeding in the task at hand.
Overview
5
5
years of professional experience
Work History
Server
IHOP
Plymouth, MA
06.2024 - Current
- Demonstrated exceptional multitasking skills during peak hours.
- Consistently earned positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
Writer
The Catacombs LLC
Remote
01.2022 - Current
- Collaborated with editors and subject matter experts to ensure accuracy of information and adherence to brand guidelines
- Managed multiple writing projects simultaneously while meeting strict deadlines
- Edited and proofread written materials for grammar, spelling, punctuation, clarity, and consistency
- Generated creative ideas for new content pieces that aligned with company objectives
- Responsible for conducting thorough research on assigned topics before starting the writing process
Asphalt Laborer and Foreman
Rafe Veiga Construction
Plymouth, MA
03.2020 - 05.2024
- Operated asphalt roller equipment to compact and smooth freshly laid asphalt surfaces
- Trained new crew members on proper paving techniques, equipment operation, and safety procedures
- Maintained accurate records of daily work activities, including materials used, labor hours worked, and equipment usage
- Significantly decreased the chance of complications throughout the jobs by keeping a strict supply list stocked and stored for the job specifications
- Performed regular inspections of equipment to identify any maintenance needs or repairs necessary for optimal performance
- Installed various hardscape features such as patios, walkways, and retaining walls according to client specifications
- Assisted in measuring and marking designated areas for pavement installation according to project specifications
Apartment Maintenance Technician
Cs Property Management
Wareham, MA
01.2023 - 09.2023
- Maintained accurate records of all maintenance activities, including repairs made, parts used, and costs incurred
- Conducted regular inspections of facilities to identify potential hazards or areas in need of repair or improvement
- Performed well on solo maintenance calls and renovation projects
- Installed and repaired fences for residential and commercial properties, ensuring high-quality workmanship
Education
High School Diploma -
Plymouth South High School
Plymouth, MA07-2019
Skills
- Communication Skills
- Leadership
- Organizational Skills
- Logistics Analysis
- Construction Operations Knowledge
- Strong interpersonal skills
- Self-Directed and Motivated
- Interpreting Blueprints
- Continuous Improvement
VOLUNTEER - Portsmouth Youth Development Association Board Member
A community of counselors and mentors dedicated to guiding troubled teens as they develop into responsible, wise, and dedicated adults.
- Worked closely with a small team to brainstorm cost-effective solutions for growth and sustainability.
- Lowered the tuition rate by 30% by resourcing income and marketing.
- Increased attendance by 50% through an intentional and targeted marketing campaign.
Languages
Spanish
Professional
Timeline
Server
IHOP
06.2024 - Current
Apartment Maintenance Technician
Cs Property Management
01.2023 - 09.2023
Writer
The Catacombs LLC
01.2022 - Current
Asphalt Laborer and Foreman
Rafe Veiga Construction
03.2020 - 05.2024
High School Diploma -
Plymouth South High School